Contract Manager

Alexander Dennis is a global leader in the design and manufacture of double-deck and lightweight buses. Building on 130 years of heritage, we’re leading the transition to zero-emission mobility, with 3,000 zero-emission buses sold to date. Alexander Dennis is a subsidiary of NFI Group, a leader in propulsion-agnostic bus and coach mobility solutions. Operating in 10 countries, we’re investing in our people and our communities, with over 31,000 buses and coaches in service around the world. Position Summary The Contracts Manager works closely with the Group Contracts Team and reports to the VP, Commercial (North America). This role is responsible for processing assigned bids and tenders, as well as overseeing the delivery of customer contracts once orders are received. The Contracts Manager ensures the successful execution of all contractual commitments and serves as a key point of coordination throughout the contract lifecycle. Why Join Us Be a part of a team leading the world's electrification of mass mobility Competitive wages and comprehensive benefit package with immediate benefit eligibility Paid holidays and vacation 401K with generous company match or registered pension plan with generous company match Passionate about creating a better product, a better workplace, and a better world Inclusive workplace culture that values and empowers team members On-the-job training in a continuous learning environment (we invested $15.9 million in 2024) Advancement opportunities within our family of companies What You Will Do Ensure all teams involved in contract execution understand their deliverables, have the capability to meet them, and stay on schedule Identify potential risks early and address them through negotiation, facilitation, or escalation to ensure full mitigation Understand customer requirements and respond promptly to maintain high levels of customer satisfaction, managing expectations effectively Prepare detailed bus contract specifications to meet key contract milestones Organize and lead pre‑production meetings, reviews, and cross‑functional specification discussions Distribute customer specifications and updates internally to ensure alignment across departments Manage customer‑requested changes, ensuring accurate cost capture and approval before commitments are made Support first‑vehicle sign‑off processes and coordinate customer factory visits to ensure a positive experience Oversee product quality and service delivery for up to 28 days after factory delivery Attend customer sites to support contract handovers Resolve quality issues identified through ADL or customer Project Delivery Inspection processes until fully resolved Assess new bid solicitations, evaluate compatibility with ADL products, review engineering responses, develop pricing strategies, prepare bid documents, and participate in customer negotiations Maintain a clear understanding of all contract commitments and key stages of the execution process to ensure seamless delivery What You Need to Be Successful Strong ERP/MRP system experience, ideally at a Super User level Post‑secondary education in Business or a related field preferred 5+ years of experience in a commercial, contract, or project management related role Experience within the manufacturing or engineering sector (bus, automotive, aerospace) is highly desirable Background in Engineering or Sales, or strong technical aptitude with the ability to understand product offerings and specifications Demonstrated capability managing customer relationships and leading customer‑facing discussions Ability to provide guidance and support to cross‑functional teams Strong understanding of commercial terms, pricing structures, and the financial impact of contract decisions Physical & Workplace Requirements Up to 10% travel required Must be eligible to travel to Canada and the U.S. Flexibility to adjust work hours to support multiple time zones Standard Hours: Monday-Friday 6:30 AM - 3:30 PM Alexander Dennis is committed to administering all employment matters in accordance with the value we place on fostering an inclusive and welcoming workplace that values the contributions of all team members. We ensure that all employment decisions are based upon merit and comply with applicable employment legislation and requirements. Accommodations are available at all stages of the recruitment process, at the candidates' request. #J-18808-Ljbffr Alexander Dennis