HVAC Service Technician

Position Summary The Service Technician is responsible for diagnosing, repairing, servicing, and maintaining residential and commercial HVAC equipment while providing dependable customer service. This position includes responding to regular service calls, performing preventive maintenance and seasonal clean and checks, and participating in emergency and after-hours service when assigned and qualified. Service Technicians are expected to arrive prepared, troubleshoot problems thoroughly, communicate clearly with customers, and complete their work according to JD Indoor Comfort's standards. The goal is simple: diagnose problems correctly, complete quality repairs and maintenance, and keep our customers' heating and cooling systems operating safely and efficiently. ** ** Job Responsibilities HVAC Service & Repairs - Diagnose and repair residential and commercial heating, cooling, and ventilation equipment. - Service furnaces, air conditioners, heat pumps, air handlers, mini-splits, boilers, and other HVAC systems within assigned qualifications. - Troubleshoot electrical, mechanical, refrigerant, airflow, and control-related issues. - Identify the cause of equipment failures and recommend appropriate repairs. - Perform necessary repairs according to manufacturer specifications and applicable codes. - Test equipment after repairs to confirm proper operation. - Communicate additional repair needs or concerns to the customer and Service Manager. - Obtain required customer approvals before completing additional work. - Document all work performed, materials used, and equipment findings in FieldEdge. - Notify management when a repair requires additional support, parts, or a return visit. Residential Preventative Maintenance & Clean and Checks Service Technicians are responsible for performing residential maintenance according to JD Indoor Comfort's established procedures and maintenance agreement requirements. Responsibilities include: Perform seasonal furnace and air-conditioning clean and checks. Inspect, clean, and test equipment according to the appropriate