Jira Administrator

Senior-Level Atlassian Platform Administrator

Location Dallas, TX (Hybrid) - Remote on Fridays and offer a 2nd remote day after 30 days of employment.

Our client is seeking a senior-level Atlassian Platform Administrator to take full ownership of their Jira and Atlassian ecosystem. This individual will serve as the primary owner across Jira Service Management, Jira Software, and Confluence, managing everything from organization-level administration to project-level configuration. This is a hands-on, strategic role responsible for building scalable processes, optimizing service management capabilities, and driving governance across the Atlassian platform. The ideal candidate is a true end-to-end administrator with deep experience in enterprise Jira environments.

Key Responsibilities

• Own and administer the full Atlassian ecosystem (Jira Service Management, Jira Software, Confluence)
• Manage users, permissions, licensing, and access governance
• Maintain SSO, identity provider integrations, and security policies
• Evaluate new platform capabilities and recommend improvements

Change Management & CAB

• Design and implement Change Advisory Board (CAB) processes within Jira
• Build workflows for intake, risk classification, approvals, and change tracking
• Partner with stakeholders to drive adoption and ongoing governance

Jira Service Management (JSM)

• Administer and optimize multiple service desks across IT and business teams
• Configure workflows, request types, SLAs, queues, and automations
• Assess and improve current service desk structure and processes
• Translate business needs into scalable JSM solutions

Confluence & Knowledge Management

• Administer Confluence including space creation, permissions, and governance
• Develop templates and standards for knowledge management
• Partner with teams to improve documentation and usability

Reporting & Continuous Improvement

• Build dashboards and reporting to track performance and KPIs
• Monitor metrics such as SLA compliance, backlog, and throughput
• Identify and implement automation and process improvements

Required Qualifications Experience

• 5+ years of hands-on Atlassian administration experience (not just end-user)
• Experience administering Atlassian Cloud at an enterprise level
• Strong experience with Jira Service Management (JSM)
• Proven experience building change management / CAB processes in Jira
• Experience managing multiple service desks and workflows
• Experience with user provisioning, permissions, and Atlassian Access
• Experience with Confluence administration and governance
• Experience building dashboards and reporting metrics

Technical Skills

• Jira Software and Jira Service Management
• Confluence administration
• SSO / SCIM / identity integration
• Workflow configuration, automation, and scripting
• Jira Assets (Insight) preferred

Certifications (Preferred)

• Atlassian Certified (ACP-120 or similar)
• ITIL Foundation (nice to have)

Soft Skills

• Strong communication and stakeholder engagement skills
• Ability to translate business requirements into technical solutions
• Self-starter with strong ownership mentality
• Comfortable operating as a single platform owner
• Process-driven with a focus on continuous improvement

Education

Bachelor's degree in Information Technology, Computer Science, or related field preferred (or equivalent experience)

Nice to Have

• Experience supporting Agile / Scrum environments
• Experience with enterprise process optimization and service desk consolidation

Calibro Corp. is a professional staffing and services firm specializing in the technology areas of Project Management, Business Analysis, Infrastructure and Development. We offer great benefits to both salaried and hourly employees including medical, dental, vision, 401k with match. Calibro Corp is committed to providing the highest levels of professional services to job seekers and employers.