Student Support Associate (Multiple)

MULTIPLE POSITIONS TO BE FILLED FROM THIS POSTING (01478A / 01479A / 01480A)

The Student Support Associate at Old Dominion University (ODU) serves as a frontline representative in a centralized, tiered support One Stop, with primary emphasis on providing high-quality customer service to current students and families. This position supports multiple functional areas across the institution including financial aid, registrar, student accounts, and military benefits and certification services, among others.

The Associate is responsible for resolving student inquiries through in-person, phone, email, chat, and virtual channels while ensuring a seamless and student-centered experience. The role requires strong communication skills, problem-solving ability, professionalism, a commitment to student success, and the ability to escalate complex matters to the appropriate next tier per established protocols.

This position may require work outside of standard business hours, including evenings, weekends, and holidays, based on operational needs. It also may require participation in outreach initiatives and campus events as needed.

This is a non-supervisory position focused on service excellence, accuracy, and operational consistency.