Personal Lines Team Lead

$62.5k - $80k

The Jonus Group

Job Description

Personal Lines Team Lead
Job Summary

Seeking a dedicated and experienced Personal Lines Team Lead to join a team. This role is pivotal in managing and leading the Personal Lines Sales and Account Management teams, ensuring exceptional customer service, operational efficiency, and team performance. The ideal candidate will bring strong leadership skills, a customer-focused mindset, and the ability to foster a collaborative and high-performing team culture.
Compensation Package

Salary Range : $62,500 - $80,000 annually
Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

Directly manage the Personal Lines Sales and Account Management teams, including supervision, coaching, and professional development
Set performance expectations and monitor key performance indicators to achieve sales, service, and retention goals
Provide guidance and establish standards to maintain exceptional customer satisfaction
Represent the agency at networking and community events
Foster a high-performing, motivated, and accountable team culture
Collaborate with staff to resolve client issues, improve processes, and drive revenue growth
Audit workflows, policies, and procedures to ensure efficiency and regulatory compliance
Support budget development and monitor departmental financial health
Handle occasional confrontations with customers in a professional and effective manner
Prioritize in-person interactions and ensure they are efficient and productive
Perform other duties as assigned by management

Qualifications/Requirements

Licenses/Certifications : Property & Casualty (P&C) license and a valid driver's license are required
Experience : Minimum of 3 years of management experience; account management experience is preferred but can be taught
Technical Skills : Experience with EPIC software is preferred, but training will be provided if necessary
Soft Skills : Strong problem-solving abilities, excellent customer interaction skills, adaptability, and the ability to handle high-pressure situations with professionalism
Education : Relevant educational background is preferred

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Vacancy posted 5 days ago

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