Instructional Designer / Knowledge Content Specialist

Our client, a content development & process documentation organization is seeking an Instructional Designer / Knowledge Content Specialist to join their team. As an Instructional Designer / Knowledge Content Specialist, you will be part of the Process Documentation & Knowledge Development Department supporting Process Developers and AI Transformation Teams. The ideal candidate will have attention to detail, strong communication skills and user-centered thinking which will align successfully in the organization. Job Title: Instructional Designer / Knowledge Content Specialist Location: Auburn Hills, MI Pay Range: $35.59/hr. Shifts: Monday – Friday, 8am–5pm What’s the Job? Develop and maintain clear, human-readable SOPs and Work Instructions Translate complex workflows into structured, easy-to-follow documentation Create and optimize content for AI chatbots and customer-facing knowledge tools Build decision trees, guided workflows, and troubleshooting logic Improve usability, consistency, and findability of knowledge assets What’s Needed? Proven experience converting complex processes into clear SOPs or structured content Ability to simplify and optimize documentation for clarity and usability Experience designing content for multiple audiences (agents, customers, AI tools) Strong user-centered writing and content organization skills Bachelor’s degree preferred; strong experience may substitute (required for future conversion eligibility) Candidates may be asked to review existing documentation and explain improvement strategies Experience with AI tools beneficial; chatbot development not required Experience with Visio and Salesforce preferred but not required What’s in it for me? Medical insurance Dental insurance Disability insurance Life insurance Weekly Payment #J-18808-Ljbffr Manpower Group (USA)