Bilingual (English/Spanish) Personal Injury Intake Case Manager

Role Overview Full-time position on‑site Monday‑Friday at our office in Miami Lakes, FL. The Intake Case Manager plays a critical role in managing pre‑litigation personal injury cases from intake through treatment progression and case readiness. This position serves as a primary point of contact for clients while ensuring timely communication, proper case development, accurate documentation, and progression of cases toward resolution or transition to the appropriate department. The Intake Case Manager is responsible for managing a high‑volume caseload while maintaining strong client service standards, proactive follow‑up, and accurate case management practices. This role requires excellent organizational skills, urgency, attention to detail, and the ability to multitask within a fast‑paced environment. The ideal candidate is client‑focused, highly accountable, comfortable handling sensitive situations, and capable of balancing communication, administrative responsibilities, and case progression simultaneously. Key Responsibilities Serve as the primary point of contact for clients throughout the intake and treatment phases of the case. Maintain frequent communication with clients regarding treatment status, property damage, case progression, and outstanding needs. Respond to client calls, voicemails, SMS messages, and emails in a timely and professional manner. Provide clients with updates, guidance, and support throughout the pre‑litigation process. Maintain accurate and detailed documentation of all client communications and case activity. Monitor and follow up on client medical treatment progress and provider compliance. Coordinate with medical providers regarding appointments, treatment status, records, and billing requests. Identify treatment gaps, missed appointments, or barriers impacting case progression. Assist clients with scheduling concerns and treatment‑related questions as appropriate. Ensure medical records and bills are requested, obtained, and properly uploaded into the case management system. Communicate with insurance adjusters regarding claim status, coverage information, and property damage matters. Obtain and verify insurance information, policy limits, claim numbers, and adjuster details. Assist clients with property damage issues including repairs, total loss claims, rental coordination, diminished value claims, and loss of use concerns. Manage and prioritize an active caseload while ensuring timely progression of each matter. Identify cases eligible for escalation, attorney review, demand preparation, or transfer to the appropriate department. Monitor case milestones and proactively follow up on pending items needed for case advancement. Ensure all case documentation is accurately saved, organized, and maintained within the case management system. Review files for completeness and readiness prior to submission for demand or attorney review. Work Environment Fast‑paced, high‑volume personal injury intake environment. Collaborative team setting with strong accountability and communication expectations. Requires the ability to multitask, prioritize urgent matters, and manage competing deadlines. Client‑service focused role requiring professionalism, empathy, responsiveness, and attention to detail. Qualifications Previous experience in Personal Injury Case Management, Intake, or Pre‑Litigation preferred. Experience handling personal injury claims, insurance communications, or client case coordination. Understanding of bodily injury claims, medical treatment progression, and property damage processes. Strong organizational skills and attention to detail. Ability to manage a high‑volume caseload in a fast‑paced environment. Strong written and verbal communication skills. Ability to maintain professionalism and empathy when communicating with clients. Reliable attendance, accountability, and strong follow‑through. Preferred Qualifications Experience using Litify (Salesforce). Experience working within a Plaintiff Personal Injury law firm. Fluency in both English and Spanish. Benefits Paid Time Off: All employees who work 30 hours per week and above qualify for Paid Time Off. Accrues 3.08 hours per pay period, totaling two (2) weeks per year. Health Benefits: Eligible after the first day of the month following start date. The firm covers a fixed amount typically covering 40–65% of the employee premium, depending on the selected plan. Includes national coverage, free mental health services, dental (unlimited coverage), and vision plans at the employee’s expense. Disability Benefits: Short‑term and Long‑term Disability benefits, paid for by the firm, for employees working 30 hours per week. Life Insurance: 1X earnings life insurance coverage paid for by the firm. Firm‑paid accidental death and dismemberment benefit matching life insurance coverage. Supplemental insurance: Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance. Retirement: 401(K) plan for employees working 30 hours per week and above. After one year of service, the firm matches 100% of the first 3% of employee contributions and 50% on the next 2% with immediate vesting. #J-18808-Ljbffr The Ward Law Group, PL