Surveyor Technician

Job Description and Duties

The California Department of Public Health, Center for Health Care Quality has an immediate opening for a Surveyor Technician (Program Technician II).

As a Surveyor Technician at CHCQ, you play a crucial role in assessing and maintaining healthcare standards. Together, we strive to ensure that California’s receive top-notch healthcare by maintaining the highest quality standards and fostering a culture of continuous improvement. By leveraging your technical expertise, you’ll contribute to the center’s mission of upholding the highest quality of care and safeguarding public health across California.

Your responsibilities would include:

• Entering survey renewal information into various systems and platforms.

• Fielding inquires through various communication channels from facilities, patients, families, and other agencies.

• Process surveys for different health facilities

• Responsible for all areas of processing, including cover letters and surveys.

• Scans, copies, redacts, and mails a variety of documents to different recipients.

• Establishes licensed and unlicensed facility files in Electronic Licensing Management System (ELMS).

• Using various systems to produce different reports for Licensing and Certification (L&C) and other public agencies.

• Entering and managing certification records in ASPEN system.

• Attendance Coordinator (AC) duties for the District Office

A hybrid telework schedule may be available for this position, in accordance with CDPH’s Telework Policy and Procedures.

Please use this link to take the PT II Exam:

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

Please let us know how you heard about our position by taking this brief survey: 

You will find additional information about the job in the .

Working Conditions

Telework Information

This position may be eligible for telework. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH’s Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

Travel may be required for this position. Reimbursement for travel takes into consideration an employee’s designated headquarters, as reflected in the duty statement, and is subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate.

The headquarters office location for this position is identified in the attached duty statement.

Special Requirements

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week , and start/end dates (MM/DD/YYYY) . Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control # (529556) and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission.

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.

If you are unable to submit your application electronically through your CalCareers account, please email View email address on us.fitly.work for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience providing support to multiple staff members and managing a wide range of duties with differing priorities and deadlines.

• Excellent written and verbal communication skills as demonstrated in the ability to write emails, explain policy/processes and/or document procedures.

• Ability to analyze survey data, interpret findings, and provide recommendations.

• Attention to detail is crucial in surveying to ensure accurate data collection and reporting.

• Familiarity with relevant regulations, codes, and standard related to surveying and healthcare facilities

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Statement of Qualifications (SOQ) Instructions

A Statement of Qualifications (SOQ) is required. Please provide answer to the question below, in an essay format.

SOQ Question:

Please describe your knowledge, skills, and abilities related to the position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Please see Statement of Qualifications instructions below at end of posting . Any applications received that do not provide a written response to the SOQ may be rejected .