Epic Application Analyst - Patient Experience

Epic Application Analyst - Patient Experience Location: Austin, TX Hiring Department: Dell Medical School Weekly Scheduled Hours: 40 FLSA Status: Exempt from FLSA Earliest Start Date: Immediately Position Duration: Expected to Continue Responsibilities Designs, builds, configures, tests, and oversees maintenance of clinical information systems with a focus in integrated multi-specialty ambulatory care. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Provides support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations. Creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes. Collaborates with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues. Provides on‑going end user clinical information systems support with all upgrades, new releases, enhanced functionality, and requested change and problem management support following the outlined ITIL processes. Required Qualifications Active Epic Certification or Accreditation in relevant Core application (Epic Ambulatory / MyChart / Hello World). Must maintain current certification for primary EHR module(s) as a condition of employment. Demonstrates a strong understanding of IT principles, software development, and system analysis, typically evidenced by a Bachelor's degree in Information Technology, Computer Science, or a related field. Possesses practical experience in healthcare IT environments and familiarity with Epic systems, generally shown through at least 3-4 years of relevant experience in healthcare IT or Epic systems. Two years' experience and proven success in information systems implementation, development and support within a large‑scale healthcare organization. Related professional experience supporting clinical, ancillary, or business environments. Strong knowledge of clinical information systems, clinical informatics, data management and administration. Preferred Qualifications ITIL Foundation certification. Active Epic Certification, Accreditation, or Proficiency in related applications. Master's degree in Information Technology, Computer Science, or a related field. Extensive experience with Epic Ambulatory applications, typically demonstrated by at least 5-7 years of relevant experience. Demonstrated experience as a major participant in an EHR configuration. Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, and performance. Working Conditions Standard office equipment Repetitive use of a keyboard May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others. Equal Opportunity Employer The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. #J-18808-Ljbffr Phase2 Technology