Final Mile Operations Lead - On‑Site

Position Overview The Supervisor, Final Mile is a frontline operations leader responsible for the day-to-day management and oversight of local delivery operations, driver teams, routing, customer service, and regulatory compliance. This is a full-time, on-site role that serves as the primary operational leader in the local market, supporting the Market Manager with recruiting, compliance, training, and continuous improvement. The Supervisor, Final Mile acts as the direct link between drivers and customers, and leadership — ensuring Allegro's service and safety standards are consistently met while cultivating a high-performance, team-oriented environment. Key Responsibilities Driver Management & Direct Supervision Provide direct, daily supervision of final mile delivery drivers and independent contractors Conduct pre-shift meetings, safety briefings, and route reviews to prepare drivers for the day Monitor driver performance, punctuality, and adherence to company standards and procedures Serve as the first point of escalation for driver issues, concerns, or disputes Promote a culture of accountability, professionalism, and continuous improvement within the driver team Routing & Fulfillment Operations Oversee daily route planning and dispatch using internal tools, ensuring on-time delivery performance Assign and verify fulfillment partners and drivers for scheduled deliveries and pickups Monitor routing completion throughout the day and adjust assignments as needed to address exceptions Identify and resolve routing inefficiencies to optimize cost and customer experience Ensure accurate delivery data capture, including job completion, proof of delivery, and revenue confirmation Customer Service Serve as a local point of contact for customer inquiries, escalations, and service recovery Respond to and resolve delivery complaints, reschedule requests, and job site readiness confirmations Proactively communicate delivery status updates to customers and internal stakeholders Partner with the corporate customer service team to address systemic issues and implement local solutions Maintain high standards of communication and professionalism in all customer-facing interactions Recruiting & Onboarding Support Support the Market Manager with local driver recruiting efforts, including sourcing, screening, and scheduling Assist in the onboarding and orientation of new drivers, including training on safety, tools, and expectations Maintain accurate driver records, including onboarding documentation, licensing, and compliance credentials Identify staffing gaps and proactively escalate capacity needs to leadership Compliance & Safety Ensure all drivers and fulfillment partners comply with DOT regulations, insurance requirements, and company policies Conduct regular audits of driver credentials, vehicle inspections, and compliance documentation Investigate and report incidents, accidents, and near-misses in a timely and thorough manner Champion a safety-first culture across all local operations Monitor and enforce compliance with local, state, and federal transportation regulations Analytics & Reporting Track and report on local market KPIs, including on-time delivery, cost per stop, and driver utilization Conduct root cause analyses for delivery exceptions, customer complaints, and failed deliveries Produce accurate operational reports and data extracts for Market Manager and leadership review Recommend process improvements and technology enhancements to improve local market performance Other Duties Perform other duties as assigned to support team, department, or organizational needs Collaborate with corporate operations teams on cross-market initiatives and best practices Assist with special projects, audits, or initiatives as directed by the Market Manager or Sr. Leadership Fill operational gaps as needed to ensure continuity of service during high-demand or short-staffed periods Required Qualifications High School Diploma or equivalent; Associate's or Bachelor's degree preferred Minimum 2–3 years of experience in logistics, transportation, or final mile operations Prior supervisory or lead experience in a delivery, dispatch, or warehouse environment Strong knowledge of DOT compliance, driver management, and transportation regulations Excellent interpersonal, leadership, and conflict resolution skills Strong communication skills (written and verbal) with the ability to lead and motivate a diverse team Ability to work in a fast-paced, high-volume environment with strong attention to detail Proficiency in Microsoft Office; experience with routing software, TMS, or OMS platforms a plus Customer service orientation with a proactive approach to problem resolution Must be able to work on-site daily, including potential early mornings, evenings, or weekends as required by operational needs Bilingual language skills are a plus Preferred Qualifications Experience supervising independent contractors or 3PL driver networks Familiarity with final mile delivery technology platforms and proof-of-delivery tools Prior recruiting, onboarding, or training experience in a logistics environment Knowledge of OSHA safety standards and transportation compliance requirements Experience in a multi-market or regional operations role Physical/Mental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include the ability to sit and stand for several hours at a time, walk, reach, bend, stoop, stretch, lift, push, transport, and move up to 50 pounds. Work may include time spent in warehouse, loading dock, or field environments in varying weather conditions. Manual dexterity and visual acuity are needed to operate normal office equipment, such as a computer, telephone, and copier. Specific vision abilities include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus. Environmental/Working Conditions This role is on-site at a local market/delivery operation and requires daily in-person presence Work environment may include indoor office settings as well as warehouse, loading dock, or field locations Frequent interaction with drivers, customers, vendors, and management Some weekend, early morning, and evening hours will be required based on operational needs Equal Employment Opportunity Allegro Home Delivery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr Asian Rehabilitation Service, Inc.