Senior Customer Success Manager

Customer Success Manager

Dentira is one of the fastest-growing, profitable healthcare startups that is revolutionizing clinic operations across multiple countries. Our flagship product transformed dental procurement by introducing the world's first real-time price and product comparison engine for dental supplies in the US, Canada, Australia, and New Zealand. Building on this success, our latest innovation, the Lab Platform, streamlines case creation and management by seamlessly connecting clinics, intraoral scanners, and dental labs. We are also pioneering the use of advanced AI technologies to tackle complex challenges like Automatic Invoice Reconciliation, procedure cost prediction etc that can be applied across various healthcare verticals that we cater to. As we continue to expand, we are actively exploring adjacent verticals and new avenues for growth while strengthening our presence in existing ones. Our ambitious goal is to achieve over 10X growth within the next 3 years. We are seeking a Customer Success Manager who's ready to take on their next challenge. You'll be responsible for the full customer life cycle, from the point of integration to becoming a lifetime partner. We are looking for a stand-out relationship-builder who can maintain an upbeat attitude in the face of adversity. Join us as we continue to redefine the healthcare supply landscape.

Qualifications

• Bachelor's Degree or equivalent experience.
• Experience with Jira, Smartsheet, Confluence, and other project management tools
• Good experience with P2P(procure to pay), solution architecture.
• 7+ years of implementation/on-boarding experience in B2B SaaS
• Excellent communication skills and experience with US customers
• Experience with training users to adopt software applications
• Very strong at project management and managing internal and external stakeholders
• Very strong at managing internal and external expectations
• Consultative and solutions-oriented with customers
• Ready to work in US EST shift - 7PM to 3AM
• Ready to work with 1 year commitment

Responsibilities

• Own and lead new customer onboardings for assigned accounts: including but not limited to kickoff, requirement intake/process design, build, training, and successful rollout/change management
• Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process
• Serve as a dedicated project manager for all assigned implementations; keeping both the internal and external project teams up to date on what's been completed and what has yet to be done
• Facilitate meetings that are a part of the implementation process over web conference
• Work alongside the customer to deliver the appropriate implementation experience based on each customer's pain points:
• Configure highly customized/complex use cases based on customer requirements/work with the Engineering team to ensure any configurations (not available in the UI) are in line with the customer's expectations
• Provide subject matter expertise and consult on best practices to help customers design & build their forecast configuration as effectively as possible
• Listen to and identify customer pain points and connect their needs to BoostUp product features, focusing on the value the feature/product can bring to the customer
• Become an expert user on the BoostUp Platform and effectively speak about the product, use cases, out of the box solutions, and resources available to the customer
• Collaborate cross functionally with other BoostUp team members throughout the implementation process

Good to Have:

• High enthusiasm for learning, growth, and making an impact.
• Deep knowledge of SaaS implementation best practices.
• Expertise in designing customer-specific workflows or configurations.