Onboarding Specialist

Hey,you!Wannabecome #OneOfUs ? We are on the lookout for the next awesome tech-savvy hospitality enthusiast to join HKR.TEAM as a CustomerOnboardingSpecialist , working for a US-based client in the hospitality tech space, helping restaurants automate guest communication with an awesome AI Virtual Concierge. Btw, HKR.TEAM was remote before it was even cool! Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy: “ Whateveryouare,beagoodone ”-AbrahamLincoln. What you’ll be doing? Own the end-to-end onboarding journey for new restaurant partners, guiding them smoothly from the kickoff call straight through to go-live. Set up, configure, and test each account so the platform perfectly captures the restaurant’s unique voice, menu, hours, and policies from day one. Chat warmly and clearly with restaurant owners and staff (who might not be super techy!) via email, phone, and text to ensure they feel supported every step of the way. Play tech detective to troubleshoot setup and integration hiccups (like POS, Toast, OpenTable, or SevenRooms) and know exactly when to tag in the product or engineering squads. Juggle multiple onboarding projects like a pro, making sure no account gets left behind or falls through the cracks. Craft and polish onboarding playbooks, templates, and docs to make our processes faster, sleeker, and more consistent as we scale. Team up with Sales and Support to make handoffs seamless, while tracking key metrics (like time-to-go-live) to spot trends and level up the user experience. About you Youbring1-3yearsofrock-solidexperienceinB2BSaaSImplementationorCustomerOnboarding. YourwrittenandverbalcommunicationskillsinEnglisharestellar,pairedwithakind,empathetic,andcustomer-firstvibe. You’resuperorganizedandprocess-driven—youdon’twaitforstructure,youbuildit! Youthriveinthefast-paced,sometimesambiguousenvironmentofanearly-stagestartupandlovefiguringthingsout. Youhavea“thinksscalably”mindset:solvingtoday’spuzzlewhilefiguringouthowtomakeitrepeatablefortomorrow. You’reawizardwithCRMandsupporttools(HubSpot,Salesforce,Intercom),andifyouknowyourwayaroundhospitalitytech(POS,reservations,restaurantsoftware),that’samassiveplus! Perks Fairmarketpay Remote,full-timejob-workfromthecomfortofyourownhome! UStimescheduleinshifts(with1houroflunchbreak) Start-upculture,youngteam,noegos,noBS AboutUs AtHKR.TEAM,we’reallaboutthestart-uplife—innovativeanddynamic,notcorporateandstuffy.We’reonamissiontosimplifyglobalHR. Transparentculture,tech-savvy,andquickdecision-making. Feedbackfuelsourgrowth,andwecelebrateallwins.Meritocracyisourgame;it’swhatyoubringtothetablethatcounts. FantasticmixofUSclientswithmoretocome. Wevalueownershipandgettingthingsdone.Weask,“Howmuchdidyoucare?”Ifyou’repassionate,you’renailingit. Idealforcreativemindswholovecontributingideasandimprovingprocesses. Oh…andwedon’twastetimeinuselessmeetings. Location BasedinBucharestandCluj,Romania,we’reremote-first.Whetheryouworkfromhomeorpopintotheoffice,wesupportwhatworksbestforyou.Embracingchangeiswhoweare. #J-18808-Ljbffr HKR.TEAM