Systems Operations Engineer

Systems Operations Engineer (Cyber Security Platform Support)

Location: Chandler, AZ (Hybrid)
Work Schedule: Hybrid (Minimum 3 days onsite per week)
Duration: 24-Month Contract (Approx. September 2026 - August 2028)
Shift: 24x7 Production Support Environment with On-Call Rotation

About the Role

We are seeking a Systems Operations Engineer to support Cyber Security Platform Services within a large enterprise technology environment. This position is responsible for maintaining the stability, security, performance, and availability of critical infrastructure platforms and applications. The ideal candidate will provide production support, incident response, problem resolution, and operational excellence across a diverse technology stack.

This role requires collaboration with infrastructure, application, and operations teams to ensure high system availability, service reliability, and continuous improvement of enterprise technology platforms.

Key Responsibilities

• Support and maintain enterprise applications, infrastructure, and platform technologies in a production environment.
• Participate in the resolution of complex technical issues involving applications, operating systems, databases, and network infrastructure.
• Monitor system performance, availability, and operational health across multiple technology platforms.
• Investigate recurring incidents and collaborate with cross-functional teams to implement long-term solutions and process improvements.
• Lead and coordinate troubleshooting efforts during system outages, service degradations, and critical incidents.
• Perform incident, problem, and change management activities following established ITIL practices.
• Work closely with infrastructure, engineering, cybersecurity, and application support teams to ensure service continuity.
• Escalate issues appropriately and drive resolution through closure.
• Support operational governance, compliance requirements, and service-level objectives.
• Contribute to platform stability, security, scalability, and optimization initiatives.

Required Qualifications

• 2+ years of experience in Systems Engineering, Systems Operations, Infrastructure Support, Production Support, or a related technology role.
• Experience supporting enterprise applications and infrastructure in a high-availability environment.
• Flexibility to work in a 24/7 operational environment, including weekends, holidays, on-call support, and occasional extended hours when required.
• Experience with incident management, problem management, and change management processes.
• Strong troubleshooting and root-cause analysis skills.

Required Technical Skills

Experience with one or more of the following technologies:

• Linux
• Windows Server / Windows Operating Systems
• AutoSys
• Harness
• ServiceNow
• Terraform Enterprise (TFE)
• Cloud Management Platforms
• BigPanda
• AppDynamics
• ThousandEyes
• Splunk

Preferred Qualifications

• Experience providing production support in large-scale enterprise environments.
• Strong analytical and problem-solving abilities.
• Ability to remain focused and solution-oriented during high-severity incidents.
• Experience managing multiple priorities in a fast-paced operations environment.
• Knowledge of infrastructure monitoring, observability, and performance management tools.
• Strong verbal and written communication skills.
• Demonstrated ability to collaborate effectively with technical and business stakeholders.
• Experience in cybersecurity, platform support, or enterprise systems operations environments.
• Commitment to continuous learning and professional development.

Core Competencies

• Incident Management
• Problem Resolution
• Change Management
• Systems Administration
• Infrastructure Support
• Cybersecurity Operations
• Application Support
• Production Support
• Monitoring & Alerting
• Root Cause Analysis
• Service Reliability
• Team Collaboration
• Time Management
• Operational Excellence

Work Location

Chandler, Arizona 85286
Hybrid Schedule: Minimum 3 days onsite weekly

Employment Type

Contract | Full-Time | 24 Months

Keywords: Systems Operations Engineer, Production Support Engineer, Infrastructure Engineer, Platform Support Engineer, Cyber Security Operations, Linux Administrator, Windows Systems Engineer, ServiceNow, Splunk, AppDynamics, ThousandEyes, AutoSys, Terraform Enterprise, Incident Management, Problem Management, Change Management, Hybrid Jobs, Chandler AZ Jobs.