Quality Analyst

Job Description

Quality Analyst - 12 months extendable contract (or can convert to FTE)

Hybrid in Charlotte, North Carolina

W2 only, no C2C, no sponsorship, no third parties.

About the job

A leading financial technology software company is expanding its AI quality team and needs a detail-driven analyst. You'll review AI-generated conversations (chat bot) and financial guidance to make sure what customers see is accurate, compliant, and genuinely helpful.

Requirements

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• 1-3 years of professional experience (internships count) ideally in customer service, customer experience, banking operations, lending, technical support, or quality assurance.
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• Genuine interest in personal finance, credit, and banking
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• Strong eye for detail, with a knack for spotting errors and inconsistencies
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• Comfortable navigating CRMs, customer data platforms, and ticketing-style QA tools
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• Confident in Excel, including pivot tables, charts, and working with CSV files
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• Able to dig through large volumes of data, such as credit reports and transaction histories, to verify accuracy
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• Customer-first mindset with clear written communication
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• Interest in AI and how it's used in customer-facing products
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