Lead Call Booker - Scheduler

Job Description

Job Description

Do you love meeting new people, talking on the phone, and supporting successful operations? Are you motivated to meet goals, smash targets, and continuously improve? If so, you could be the full-time Lead Call Booker - Scheduler we're looking for at Spot On Plumbing ! We need a professional and outgoing person to speak with customers and encourage them to book service appointments. When you join our Broken Arrow, OK office, you'll receive:

• Competitive salary of $40,000+ per year based on experience
• PTO
• Dental and vision insurance
• Growth opportunities
• Company parties
• Mentor/apprentice program
• Uniforms
• 401(k) with company match
• Company vehicle
• Company phone
• Fun quarterly outings (axe throwing, zip lining, boating, etc.)

Join a team that truly cares about you and your well-being!

WHAT'S YOUR DAY LIKE?

Our Lead Call Booker - Scheduler works in our office from 7:00 am to 4:00 pm, Monday through Friday . You'll be speaking with customers over the phone, promoting our quality plumbing services, and scheduling jobs. Responsibilities include, but aren't limited to:

• Following phone call scripts while speaking with customers
• Answering questions, explaining services, and booking appointments
• Politely addressing objections and cancellations
• Reviewing AI data, booking at least 90% of phone calls, and handling other tasks as assigned

WHO ARE WE?

We provide service and dependability that's spot on ! Our services include water filtration, drain cleaning, water heaters, slab leaks, fixture repairs, water leaks, gas leaks, and gas installation. We strive to provide our customers with the highest level of service by being committed to our values of integrity, cleanliness, dependability, and self-improvement . Our company teaches customers about their plumbing issues while providing honest solutions. We seek to help our community prolong their plumbing systems - not put a quick, band-aid repair on a problem that needs to be fixed.

Our small, local company is growing, and we need dependable team players to join us. We know that our team is essential to our success which is why we offer competitive pay, solid benefits, and the opportunity to build and advance your career with a company that cares!

WHAT DO YOU NEED?

• Related experience
• Excellent communication skills and phone etiquette
• Ability to follow a call script and successfully book appointments
• Ability to use a VoIP phone system

We're looking for a highly motivated and attentive person to book jobs and support our continued success. If you feel up for the challenge of becoming our office's Lead Call Booker - Scheduler, fill out our initial application today!

All candidates must be willing to undergo a background check and drug test upon hire. Please note that any job offer extended will be contingent upon the results of both background and drug testing.