Service Advisor - J. Allen Mazda

J. Allen Mazda

Jackson, MS

Job Description
Job Description
Join the J. Allen Automotive Team!
With our new facility opening soon at I-10 & Cowan Lorraine Rd, now is the perfect time to grow with us! As we prepare to expand our team and ramp up operations at our new location, we’re accepting applications now for upcoming opportunities.
Love helping people? Thrive in a fast-paced environment? We're looking for a Service Advisor who can create an exceptional customer experience from the moment a guest arrives until they drive away.
As the connection between our customers and our service team, you'll build trust, communicate clearly, and ensure every visit is smooth, transparent, and hassle-free. If you enjoy solving problems, building relationships, and making a difference every day, we'd love to meet you.
Top performers earn top pay. If you're driven, there's no limit to what you can make. What You'll Do
Welcome every customer with a friendly, professional attitude
Listen to customer concerns and accurately communicate repair needs to technicians
Provide repair and maintenance recommendations with honesty and integrity
Prepare accurate estimates and explain services clearly
Keep customers informed throughout the repair process
Manage extended warranty claims when applicable
Review completed repairs to ensure quality and accuracy
Notify customers when their vehicles are ready and explain the completed work
Handle customer questions and concerns with professionalism
Partner with the Service Manager to resolve any issues
Help maintain exceptional Customer Satisfaction Index (CSI) scores
Follow dealership policies and procedures while delivering an outstanding experience
What We're Looking For
Outstanding customer service and communication skills
Strong organizational and multitasking abilities
Positive attitude and team-first mindset
Ability to thrive in a fast-paced environment
Automotive service experience: 2+ Years
Why You'll Love Working Here
At J. Allen Automotive, our mission is to enrich the lives of our associates and customers while creating a positive impact in the communities we serve. We believe our people are our greatest asset, and we're committed to providing opportunities to grow, succeed, and build a career—not just a job.
Benefits
Medical, Dental & Vision
401(k)
Paid time off & paid training
Life, accident & disability insurance
Career growth opportunities
If you're passionate about delivering exceptional customer experiences and want to be part of a team that values integrity, teamwork, and growth, apply today and start your career with J. Allen Automotive!

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Vacancy posted 6 days ago

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