Medical Front Desk Representative

Position: Medical Front Desk Representative Location: 844 Washington Road, STE 201 Westminster, MD, 21157 Job Id: 2193 # of Openings: 1 Job Summary AllerVie Health is seeking a friendly, organized, and service-oriented Medical Front Desk Representative to join our team. This vital role serves as the first point of contact for our patients and plays a key part in ensuring a seamless and welcoming experience at our clinic. We’re a growing organization committed to delivering exceptional allergy and immunology care—and we’re looking for team members who share our passion for making a difference in the lives of others. Key Responsibilities Greet patients warmly upon arrival and manage check‑in and check‑out processes with professionalism, accuracy, and care. Answer incoming calls, address questions and concerns, route calls appropriately, and take messages as needed. Schedule appointments and manage provider calendars, including follow‑ups and adjustments for delays or changes. Register new patients and maintain accurate demographic, insurance, and financial information. Facilitate smooth patient flow by communicating arrivals, wait times, and updates with clinical staff and providers. Collect co‑pays and payments at the time of service, including deductibles and outstanding balances; explain billing policies and assist patients as needed. Maintain and update patient records through data entry, scanning, faxing, and document management. Verify insurance eligibility, referrals, and authorizations in preparation for upcoming appointments. Review billing questions, claims, or denials and gather required information to support resolution. Monitor office supplies, coordinate equipment needs, and support daily administrative operations and special projects as needed. Qualifications, Education, and Experience High school diploma or GED required. Prior experience in a healthcare or medical front‑office setting strongly preferred. Excellent interpersonal and customer service skills with a friendly, professional demeanor. Strong written and verbal communication abilities. Highly organized with attention to detail and the ability to multitask in a fast‑paced environment. Comfortable using Microsoft Office tools (Word, Outlook, etc.) and electronic scheduling or EMR systems. Physical Requirements Ability to sit for extended periods and communicate effectively with patients, visitors, and staff. Regular use of hands and arms to write, type, and operate standard office equipment. Occasional physical activity, including reaching, bending, stooping, kneeling, or maintaining balance as needed. Perform repetitive tasks such as typing and reaching, including occasional overhead reaching. Ability to lift up to 50 pounds on an occasional basis and carry items weighing up to 25 pounds. Visual ability to maintain focus, depth perception, and peripheral awareness in a clinical office environment. Benefits Medical, Dental, and Vision Insurance Plans AllerVie Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. #J-18808-Ljbffr AllerVie Health