Pro Shop Clerk

Position Description Performs a variety of work in the maintenance and operation of a golf course Pro Shop and associated facilities. Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Works under the general guidance and direction of the Golf Clubhouse Manager. Major Areas of Responsibility Operates the Golf Course Pro Shop including merchandising stock, sales, equipment rental, operating concessions stands, cash receipt, and cash register operation. Assists in carrying out golf course policies, informing patrons of procedures, and enforcing course rules including scheduling tee-times, organizing player teams, tournament activity coordination, and general course play to insure optimum use of the course and associated facilities. Accepts requests, complaints, and suggestions regarding golf course operations, Pro Shop services, conduct of patrons and initiates corrective action within his/her means and notifies his/her supervisor in all cases. Follows daily work schedules and completes assigned tasks. Inspects equipment and insures it is in properly maintained and kept in proper working condition. Works a variety of hours and weekends based on a flexible course operation schedule. Completes a variety of light facility and equipment maintenance tasks to include cleaning the Pro Shop, carts, rental equipment, snack bar area, and stocking food and beverages. Follows and enforces all safety regulations. Works willingly and harmoniously with other employees and volunteers. Completes all other duties as assigned. Education, Experience, and Requirements Possesses a valid state driver's license or is able to obtain one within 30 days of employment. Must be at least 21 years of age. Knowledge of use of phone, personal computer including word processing, cash register, calculator, mobile or portable radio, motor vehicle. Graduation from high school or GED equivalent. Ability to work independently with a minimum of supervision; communicate effectively orally and in writing; count cash and make change; establish effective working relationships with employees, supervisors, patrons, and the public. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to reach with hands and arms. The employee frequently is required to stand; walk; use hands and fingers, handle, feel or operate objects, tools, or controls. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works near moving mechanical parts and inside and outside weather conditions. The employee is frequently exposed to wet and/or humid conditions. The employee is frequently exposed to extreme heat during the summer and cold temperatures during the winter. The employee is occasionally exposed to vibration or risk of electrical shock. The noise level in the work environment is usually loud. Qualifications Applicants must have excellent customer service skills and clear oral and written communication skills. No prior work experience is required. #J-18808-Ljbffr