Customer Quality Manager

Are you passionate about being the voice of the customer and driving quality excellence across a global organization? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. As our new Customer Quality Manager , you will be representing the region as the go‑to expert for customer quality, leading rapid resolution of major quality issues, driving transparent communication with key customers, and turning customer feedback into tangible product and process improvements. You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well‑being, and a sense of belonging. What you will be doing: As a key part of the Customer Quality team, you'll create impact by driving customer satisfaction and product reliability by ensuring every quality issue is resolved swiftly and every customer voice is heard and acted upon. Your main responsibilities include: Lead containment, root‑cause analysis, and corrective actions for major customer quality escalations using 8D, 5W2H, and related methodologies Act as the primary quality interface to key customers — delivering KPI updates on PPM, complaints, warranty cases, and improvement plans Collect, consolidate, and channel Voice of Customer (VOC) insights to drive quality improvements across products and processes Monitor warranty performance, cost trends, and recurring failure patterns, initiating deep dives and driving reliability improvements with plants and product development Track and report Customer Quality KPIs and drive top improvement initiatives using structured methods (Pareto, trend analysis, CQI) Collaborate cross‑functionally with Sales, Operations, Product Development, Service, and Supplier Quality to ensure rapid issue resolution and a unified customer approach What makes you a great fit: Above all, you are a technically strong quality professional with deep experience in customer‑facing quality roles, a structured problem‑solving mindset, and the ability to coordinate cross‑functional teams under pressure to deliver results. We would also imagine that you have: A bachelor’s or master’s degree in engineering, Quality Management, or a related technical field. A minimum of 10+ years of experience in Customer Quality, Quality Engineering, Supplier Quality, or Product Support roles Proven track record handling customer escalations, complaints, and major quality incidents Solid understanding of ISO 9001, FMEA, 8D, and other core quality standards and tools It is a plus if you also: Experience in the pump, water technology, or industrial manufacturing industry Six Sigma Green or Black Belt certification Strong stakeholder management skills with experience presenting to senior customer leadership You’ll also be required to travel 20‑40% of the time as business needs arise. The salary range for this position is \$110,600 to \$164,165 per year. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s total compensation and benefits package for employees.Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc.To learn more about our benefits, please visit:Grundfos Benefits Why you will love working here: We care! Day to day, you can look forward to: A working environment built around your needs, with flexible hours, home working opportunities and parental support. Annual bonuses, health insurance and a strong focus on well‑being activities. Three days' additional paid leave for volunteering in your community. Access to on‑demand training and learning sessions and carefully structured programs to pursue personal and professional development opportunities. Qualified candidates must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristics protected by applicable law. Our hiring decisions are made on qualifications, merit, and business needs. We encourage all individuals of all backgrounds to apply. Learn more about your Rights as an applicant. If require an accommodation to complete your application or interview, please contact View email address on click.appcast.io. We are committed to providing a fair and accessible hiring process. Workplace: Hybrid (office and home-working) #J-18808-Ljbffr