Flat Rate Technician

Job Description

Job Description

• Automotive Service Technician Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function. The Service Technician is also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Director.

Responsibilities and Primary Responsibilities:

• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
• Ensure that common courtesy is shown toward all customers you come into contact with
• While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
• Keep up to date with all technical publications, Service Comm, and Asist terminal operations
• Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
• Address all original customer concerns before moving onto additional sales
• Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
• Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
• Participate in any Factory, or in-house sponsored training programs offered to you
• Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
• Perform any other duties assigned by the Service Manager, ASM or Group Leader
• Always come to work on time, ready to work, and in a clean uniform

Job Requirements: Ideal candidates will have:

Honda experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle models.

Proven track record of achieving or over-achieving goals

Outstanding communication skills

Professional appearance and work ethic

Great attitude with a high-energy personality

Superior customer service skills

Ability to read and comprehend instructions

Ability to exercise good judgement

Valid State driver’s license and good driving record

Required Education:

High school diploma or equivalent

Must have technical aptitude displayed by ASE certification Technical or trade school degree preferred

Compensation:

We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment.

• Equal opportunity employer.