Shift Leader: Customer Service & Team Growth

This job is located at 2722 E. Washington Ave., Madison, WI 53704 Why PLS? Because You Deserve Better! ® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Shift Supervisors are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Shift Supervisor performs all the duties of a Customer Service Representative plus assists the Assistant Store Manager in the day-to-day operations of the store. In the absence of the Store Manager and Assistant Store Manager, the shift supervisoris responsible for directing the activities of all team members. Job Responsibilities: Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again Establishing a strong customer service culture within the store Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations Ensuring compliance with federal, state, and local regulations Performing responsibilities of a Customer Service Representative and supervising the team’s activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance. Reviewing and approving checks within limits Supporting store marketing efforts within the community Resolving customer complaints Assisting the Store Manager with managing schedules, cash, and store audits Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes. Helping to maintain a neat and clean store environment for our customers and team members Other duties as assigned Job Requirements: A minimum of one year of management experience in industries such as hospitality, financial services, retail and restaurant Ability, willingness, and comfort to engage with customers Ability to develop positive relationships with internal and external customers Strong desire to exceed corporate initiatives and inspire excellence in a team Excellent verbal and written communication and presentation skills Professional appearance and demeanor Must be honest and have integrity Ability to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus Working Conditions and Physical Requirements: Must be able to stand for extended periods Must be able to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at View email address on click.appcast.io to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment #J-18808-Ljbffr