SLA-Driven Call Center Operations Manager

$111.4k - $150k

ASM Research, An Accenture Federal Services Company

A leading consulting firm located in Des Moines, Iowa is looking for a Call Center Operations Manager. This role involves managing day-to-day operations, ensuring compliance with federal standards, and improving productivity through staff training and performance monitoring. Candidates should possess a bachelor’s degree and 7-10 years of management experience, preferably in a call center environment. The position offers a competitive salary ranging from $111,400 to $150,000 based on qualifications and experience. #J-18808-Ljbffr

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Vacancy posted 12 hours ago

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