Architect II - Solutions (CRM / Salesforce)

Role Description

Under the general direction of the designated Manager, the Architect II – Solutions is responsible for designing and delivering IT solutions within the Salesforce / Experience Cloud ecosystem that support the GPO (Group Purchasing Organization) business team. This role leverages the architectural roadmap and standards of the organization, ensures seamless integration with the existing CRM portfolio, and drives both the resolution of technical debt and the design of future-state solutions aligned to evolving business requirements. As a key member of the CRM Delivery team, this architect serves as the technical authority for Salesforce platform decisions and provides strategic direction for the continued maturity of our CRM capabilities.

Qualifications

• Requires a BS Degree in Computer Science, Information Technology, or equivalent.
• A minimum of ten (10) years of related and progressively responsible experience in IT architecture design and implementation.
• Significant hands-on experience with the Salesforce platform, including Service Cloud and Experience Cloud (formerly Community Cloud).
• Experience working within a CRM Delivery team or similar product-aligned technology organization is strongly preferred.
• Prior experience supporting GPO, healthcare, or pharmaceutical distribution business functions is a plus.
• Preferred Certifications: Salesforce Application Architect, System Architect, Platform Developer II, or equivalent credentials.

Requirements

• Deep knowledge of the Salesforce platform — particularly Service Cloud and Experience Cloud — including declarative configuration, custom development (Apex, LWC, Visualforce), integrations, and data architecture.
• Proven ability to assess and resolve technical debt within an existing application, balancing short-term fixes with long-term architectural integrity.
• Ability to design future-state solutions that are scalable, well-documented, and aligned with both business goals and platform best practices.
• Strong understanding of business requirements analysis and the ability to prepare architectural specifications from which applications will be designed and built.
• Ability to direct the formulation, definition, and documentation of system architecture and objectives for assigned projects.
• Strong leadership skills — experience leading matrixed projects, cross-functional teams, and assigned resources in a collaborative environment.
• Ability to foster innovation and pragmatic problem-solving, encouraging "out of the box" thinking while ensuring practical, supportable outcomes.
• Excellent communication skills, both oral and written — able to convey complex technical concepts to non-technical business audiences.
• Strong organizational, analytical, and conceptual skills — able to evaluate business problems and apply platform knowledge to identify appropriate solutions.
• Effective interpersonal skills and a demonstrated ability to work as a collaborative team player across business and technology stakeholders.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Traditional offerings like medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and more.