Head of Customer Success
Virtual Vocations Inc
Leading the Customer Success function, the full-time remote Head of Customer Success will manage the client journey from post-sale onboarding to steady-state delivery, ensuring high adoption and retention while overseeing vendor management and client portal support. Key Responsibilities Own the end-to-end client onboarding process, ensuring timely and quality delivery from post-sale to go-live Manage relationships with client-delivery vendors, setting clear standards and monitoring performance Design and implement a client portal support playbook to enhance user experience and responsiveness Required Qualifications 15+ years in customer success, account management, or client delivery leadership, preferably in B2B professional services or SaaS Bachelor's degree in Business or a related field (or equivalent experience) Proven experience in onboarding and program management, delivering successful go-lives at scale Strong vendor management skills, including sourcing and governing delivery vendors Working knowledge of KYC/AML compliance related to client onboarding processes
Vacancy posted 4 days ago
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