Technology Support Specialist II

Position Summary Full‑time position available on or after August10,2026 for the Office of Information Technology. The position is primarily assigned to the Turlock campus, with some travel to support the Stockton and future Tracy satellite campuses. The incumbent diagnoses and resolves moderately complex technology issues, manages small projects, and provides guidance to users. Work involves applying acquired job skills, configuring systems, recommending solutions, and may provide direction to student assistants or staff. Job Duties Provide advanced technical support to internal users of computer applications and hardware. Analyze and resolve complex hardware and software issues related to computers, laptops, printers, mobile devices, and other technology equipment. Provide Support Desk support, working with students, staff, and faculty. Generate Warrior Cards for students, staff, and faculty. Provide technical support for campus events including NSO, NSAR, etc. Diagnose and resolve network connectivity issues including connectivity and VPNs. Escalate technical issues to support teams as necessary. Provide support for AV technology and workstations in classrooms, conference rooms, and other learning spaces to assist Learning Services. Perform installation, software and firmware updates, preventive and corrective maintenance, documentation of changes, and troubleshooting. Provide customer support to ensure a positive user experience. Develop standardized and specialized equipment and application configurations that support faculty pedagogy and classroom instructional formats. Offer technical guidance to departments on procurement, setup, and deployment of technology equipment. Work with endpoint management tools (e.g., SCCM, Intune, or JAMF). Assign, update and complete tickets in TeamDynamix. Update Property Database for IT‑related equipment. Evaluate and advise stakeholders on technology needs in classrooms, labs, and campus spaces. Develop and deliver technology support documentation and training materials to educate users on technology tools and best practices. Lead small or specialty technology support projects. Provide lead work direction and training to student employees, as well as technical and administrative staff. May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards. At the direction of the appropriate administrator, may provide support to other areas as needed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this classification. Other duties as assigned. Minimum Qualifications Education: Two (2) years of relevant experience. (An advanced degree in a related field may be substituted for the required experience on a year‑for‑year basis.) Experience: Equivalent to a bachelor’s degree in a related field. (Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.) Preferred Qualifications 2 years of direct experience supporting audiovisual, broadcast, streaming, and related multimedia technology systems. Bachelor’s degree in Information Technology, Computer Science, or a related STEM field. Prior experience in a CSU or higher education setting. Certification such as CompTIA Security+, ITIL Foundation, Apple Certified Support Professional (ACSP), or Microsoft Certified: Endpoint Administrator. Experience supporting live event, mobile broadcast, or audiovisual production environments. Experience working with Dante audio networking systems and related audiovisual technologies. Experience creating or utilizing technical diagrams, equipment layouts, or setup documentation for audiovisual or broadcast‑related technology deployments. Experience assembling, configuring, testing, troubleshooting, or supporting audiovisual and Dante‑enabled audio systems. Knowledge, Skills, Abilities Strong knowledge and expertise in hardware and software troubleshooting. Knowledge of network connectivity, server administration, and system troubleshooting. Knowledge and ability to apply consultative skills to assess user needs and provide appropriate technology support. Strong organizational skills to plan, organize, and manage technology support delivery and complete related small projects. Strong communication and interpersonal skills with the ability to present technical information to technically diverse audiences in a clear and concise manner and produce technology education materials. Strong analytical skills to evaluate technology and configure and deploy systems updates. Skill in providing direction and training to others. Proficiency in using applicable software or technology systems. Knowledge of university policies, data needs, and data privacy regulations. Special Conditions Position may be required to travel. Salary Range Anticipated starting salary will be $5,787 (step1) – $6,264 (step5) per month plus excellent paid benefits. Full range salary will depend on the qualifications of the successful finalist: $5,787 (step1) – $8,430 (step20) per month. Commensurate with qualifications and experience. Benefits Benefits include an outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Employee Benefit Summary is available. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order1083, revised 7/21/17, as a condition of employment. Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at View phone number on click.appcast.io. California Relay Service is available at View phone number on click.appcast.io voice and View phone number on click.appcast.io TDD. CSUStanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU‑related work outside California. #J-18808-Ljbffr