Entry-Level Operations Support Specialist

Job Description

Job Description

As a full-time Operations Support Maintenance Specialist 1 you'll #makelivesbetter by assisting our customers with their burning deposit-related questions via phone, email, and chat. Additionally, your top-notch attention-to-detail skills will come in handy as you work through a variety of deposit operations functions including account maintenance, return mail, stop payments, proof corrections, and special statement handling.

If you have a knack for making someone's day with your infectious positivity and "can do" attitude and thrive when juggling multiple projects and priorities, then we would love to hear from you!

Education and experience you’ll need:

• Two years customer service experience.
• High school diploma or GED.
• Basic knowledge of MS Word, Excel, and Outlook
• Basic Keyboarding skills and the ability to navigate in a Windows environment.
• Related financial setting experience is a plus, but not required.

A day in the life in this role:

• Accurately completes all necessary maintenance located in all custom queries and workflows within Director as well as emails, Self Service requests and all CRM dashboards.
• Accurately processes return mail, proof corrections, stop payments and special statement handling including rendering CDs, eStatements and morning back up as well as ordering debit cards.
• Accurately completes all Operations Support shared duties including and not limited to forfeitures, all holds, debit card maintenance, etc.
• Accurately reviews all mobile deposits, if required.
• Accurately processes all wires, ACH files.
• Provides distinctive customer service to internal and external customers by responding to all phone calls, chats and emails in a friendly, prompt and accurate manner.
• Prepares proper reporting of all calls, emails and chats received.
• Investigates customer issues and provides prompt follow through.
• Recommends and implements updates to procedures or policies as it relates to regulatory compliance or to increase productivity and efficiency.
• Ensures compliance with state and federal laws, regulations and adheres to Bank policies and procedures.

Logistics:

This is a full-time entry-level position located at our corporate headquarters in Oconomowoc, Wisconsin. Your typical schedule would be 8 hours per day, Monday through Friday, working alternating weeks 8am – 5pm/8:30am – 5:30pm, with one Saturday morning every six-eight weeks.

We are an Equal Opportunity Employer and are committed to the full inclusion of all qualified individuals.

Join our team and make a difference in our customers’ lives!