Service Manager

Manager-in-Training (M.I.T.)

The Manager-in-Training (M.I.T.) lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to be prepared to lead a team to ensure effective operation in serving customers at their location. The M.I.T. ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The M.I.T. will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.

Essential duties and responsibilities include:

• Makes sure that workplace safety is priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Learn the VIP way of building an extraordinary team that delivers a different and better customer experience to every customer.
• Learn VIP's processes and be prepared to successfully execute the essential duties and responsibilities listed below:
• Hire the best associates in the area
• Develop a superior team
• Proper scheduling of the team to make sure they can meet our customers' needs all hours of operation
• Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings
• Monitor e-mail throughout the day for customer appointments and communication
• Train, support and deliver the 5 for 5 process to educate our customers about their vehicle's conditions and partnering with them on any necessary solutions
• Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order
• Attend off site meetings and training sessions as needed. Typically, several times per year
• Facility and equipment maintenance
• Procedural compliance
• Additional responsibilities (performs other functions as required)

Performance measurement includes supporting the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.

The standard management work week includes a schedule of 5-day work and minimum 50 hours per week. Attendance requires arriving prior to each work shift, being ready to perform duties upon shift start time, and working all scheduled hours as directed by the management team.

Required qualifications include:

• Strong people management and leadership skills, motivational, supportive, assertive, and decisive
• Excellent verbal and written communication
• Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions
• Strong organization and time management skills
• A comprehensive understanding of automotive servicing and the industry
• Two years related experience in automotive service management
• Completion of two-year college or technical school program recommended
• Or an equivalent combination of education and experience
• Current, valid driver's license issued in state of residence
• Equipment Safety Certification
• ASE Certification C1– Service Consultant required
• ASE Certification P2 – Parts Specialist recommended
• ASE Certification G1 – Maintenance and light repair recommended
• State Inspection License Required (where applicable)

Essential job functions include the following. Other duties may be assigned.

The work environment is representative of those associate encounters while performing the essential functions of the M.I.T. job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.

The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.

Essential physical activity requirements include:

• Sitting - Reaching - Standing
• Pushing / Pulling - Walking
• Climbing
• Kneeling
• Crawling

Essential weightlifting/force exertion requirements include:

• More than 21 lbs. - Up to 20lbs.

Essential vision requirements include:

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)
• Color Vision (ability to identify and distinguish colors)
• Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
• Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships)
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Acknowledgement:

Supervisor Date Associate Date

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.

Service Manager VIP, Inc is an equal opportunity employer dedicated to a policy of compliance with all federal, State, and local laws regarding nondiscrimination in employment. No question on this application is intended to secure information to be used for unlawful purposes. Consistent with the provisions of the Americans With Disabilities Act (ADA) and the Maine Human Rights Act (MHRA), and other States' disability laws, applicants may request accommodations needed to participate in the application process.