HVAC Field Service Manager

Job Description Job Description Your Promotion Awaits! HVAC Service Manager (Working Lead) – Management Track HVAC Service Manager – $87K–$100K Base Bonus | GM Track | Take-Home Van | No Layoffs! | Locally Owned, Veteran-Owned It's your time to level up! You're already running calls and carrying the crew for someone else. You know how the shop should run. Nobody is asking you. We are! We value your years of professionalism and the time you invested in yourself to become a leader in this industry. We're a locally owned, veteran-owned One Hour Heating & Air Conditioning franchise opening two territories in Sandy, Murray, and the surrounding area. We're building the team from the ground up, backed by the systems, training, and national brand of One Hour. The professionals who join now set the standard. This is a working Service Manager role. You run calls, you lead the technicians, and you work directly with the owner on how the business grows. Prove you can lead, and the General Manager seat is the next step as ownership moves to owner-level responsibilities. Why This Role Is Different A real seat at the table. You work with the owner on pricing, memberships, hiring, and workflow. Your voice shapes how we run. A defined path to General Manager. Big shops can pay more base. They can't offer you the chance to run the business. New shop, national brand, no legacy politics. Take-home van, phone, tablet, uniforms. Owner who answers the phone. Career track: Service Manager → General Manager What You'll Do Run advanced diagnostics, service, and repair on residential HVAC systems Lead, mentor, and hold the technician team to a standard on quality, safety, and customer communication Be the field point-person for daily operations, coordinating with dispatch and ownership Handle escalations and complex calls on site Help recruit, onboard, train, and evaluate technicians Work with the owner on performance metrics: revenue, average ticket, close rates, callbacks, customer satisfaction, technician productivity Keep vehicles stocked, maintained, and presentable Support permitting, inspections, and code compliance (EPA and Utah code) What You Bring 5 years residential HVAC service experience, including leading or mentoring technicians EPA Section 608 Universal Certification (NATE preferred) Strong diagnostic skills and technical competence Proven leadership; able to connect field performance to business results Comfortable with field service software (CRM, dispatch, job-costing) Clean driving record Professional, reliable, and able to represent the company with integrity Compensation $37.00–$44.00 per hour base ($87K–$100K annually), plus quarterly leadership bonus tied to crew results and performance incentives.