Customer Service Coordinator

divh2Customer Service Coordinator/h2pAt Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry./ppThis position offers up to $17/hr., full benefits, competitive PTO, and remote Fridays after training./ppThis role is responsible for creating a quality customer service experience by interacting with customers in an inbound and outbound call center environment. These duties include, but are not limited to, scheduling, handling customer inquiries, providing updates, making appointments, resolving issues, and maintaining a database. This position may include developing and qualifying sales leads. The customer service coordinator is responsible for ensuring complete customer satisfaction and helping to maintain a Voice of the Customer quality score./ppPrimary Job Functions:/ppCustomer Experience:/pulliFields customer questions and concerns in a professional manner utilizing all resources available/liliStrives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented/liliEnsures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes/liliProvides customers with production and service information/liliSchedules customer installations according to established processes/liliMakes post-installation follow up calls ensuring the installation experience was one that delights customers/liliRoutes customer calls to appropriate department or resource/liliKeeps informed of new processes and policies/li/ulpProduct Sales:/pulliFields customer service inquires in a professional manner and determines customer requirements and expectations/liliDevelops, qualifies, and effectively promotes products and services/liliIllustrates knowledge of features and benefits of various Crew2 programs/liliPresents pricing, credit, and terms information in accordance with standard procedures/liliCreates a positive customer experience to help generate sales and repeat business/li/ulpMaintains complete and accurate records:/pulliProcesses customer information accurately and according to process/liliUses available tools for monitoring and tracking information/li/ulpContact Center Team Partnership:/pulliParticipates in and supports the Contact Center Service and Sales team in a way that allows people to be their best/li/ulpRequirements:/pulliHigh school diploma or GED/liliProblem resolution skills and strong customer service skills/liliDetail oriented with high level of accuracy/liliTeam player with the ability to multitask/liliExperienced in Microsoft applications/liliExcellent oral and written communication skills/liliCall or contact center experience is preferred/li/ulpIf you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here./ppAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin./p/div