Medical Front Office Specialist

Overview Join the OrthoNY team as a Medical Front Office Specialist, where you'll play a key role in ensuring our patients receive exceptional care from their very first interaction. As part of our collaborative and dedicated team, you'll help create a welcoming environment, manage patient information with precision, and support smooth clinic operations. Hours: Monday–Friday, 8:00am–4:30pm Responsibilities Prepare appointments for the following day to ensure accuracy of data, including ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status is identified, and insurance responsibility is accurate. Greet patients promptly and professionally. Professionally answer incoming phone calls. Review necessary data/forms with the patient to ensure accurate and complete records in the EMR. Collect copayments and balances. Perform responsibilities within OrthoNY’s practice management system in a standard manner as defined by the Patient Access Supervisor/Manager. Work and communicate with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic. Reconcile daily payments with the system batch, ensuring proper accounting for all payments, and compile reports; close daily financial batches. Review patient follow-up requirements at checkout, schedule follow-up appointments as needed, and follow proper protocols for any tests to be scheduled. Print or send handouts to patients via the patient portal as needed. Maintain a high level of confidentiality and comply with HIPAA standards. Keep a neat and organized workspace and restock supplies as needed. Travel to other offices as needed for coverage. Other duties as assigned. Qualifications High School Diploma required; some higher education preferred. Knowledge of medical insurances preferred. Exceptional customer service skills required. Experience working with an EMR/PM required. Exceptional written, verbal and interpersonal communication skills. Highly organized with strong attention to detail. Quick thinker with ability to pivot in a fast-paced environment. Ability to multi-task in a high-volume environment is a must. Valid driver’s license and vehicle for needed travel. Other Information Ability to travel to various OrthoNY locations if needed. Reliable transportation is essential. #J-18808-Ljbffr OrthoNY