Senior Client Services Analyst (Business Immigration Paralegal)

Company Overview Fragomen is a global leader in immigration services, partnering with many of the world’s most innovative organizations. Our work sits at the intersection of law, business, and people—helping companies and their talent navigate complex, fast‑moving immigration matters. At Fragomen, you’ll find a collaborative, inclusive culture where expertise is valued, initiative is encouraged, and careers are built for the long term across legal, operational, and client‑facing teams. About the Role The Senior Client Services Analyst is a key member of the Client Services and Case Intake team, serving as a trusted operational and client‑facing partner for assigned corporate accounts. This role is well‑suited for an experienced business immigration professional who thrives in a high‑volume environment and enjoys driving accuracy, efficiency, and client satisfaction from the front end of the case lifecycle. This role will be based in our Los Angeles office with a hybrid work arrangement (2-days onsite per week). How you’ll make a difference As a Senior CSA, you’ll act as an experienced liaison between clients, foreign nationals, and internal legal and processing teams—ensuring cases are initiated accurately, prepared thoroughly, and positioned for success. Case Initiation & Intake Own end‑to‑end immigration case initiation and intake readiness for assigned clients Launch, track, and follow up on immigration questionnaires Resolve missing or inconsistent information and ensure assignment‑ready files Proactively identify and elevate risks or issues to attorneys or management Client & Internal Coordination Manage shared client inboxes and respond to routine inquiries with professionalism and timeliness Serve as a senior point of contact for business immigration intake, process, and case status questions Partner closely with legal and operational teams to support smooth case progression Ensure all communications and documents are properly uploaded and organized in firm systems Systems, Data & Reporting Maintain accurate and up‑to‑date immigration case data in case‑management systems Perform audits and quality checks to ensure data integrity Generate and review reports, expiration tracking, and case status updates Operational Support & Team Contribution Monitor deadlines and drive timely follow‑up with clients and foreign nationals Support immigration‑related mail handling and administrative workflows Contribute to process improvements and operational initiatives Provide informal guidance or mentoring to junior team members, as needed Qualifications 2+ years of business immigration experience, ideally supporting corporate clients Hands‑on experience with non‑immigrant visas, including H‑1B, H‑1B1, TN, E‑3, L‑1/Blanket L‑1, O‑1, F‑1 OPT/STEM OPT, and options for dependents Hands‑on experience with immigrant / permanent residence matters, including PERM, Labor Certifications, I‑140, and Adjustment of Status Strong attention to detail and commitment to data accuracy and service excellence Proven ability to manage high case volumes and competing deadlines Clear, professional written and verbal communication skills Proficiency in Microsoft Excel and comfort working across multiple systems What Will Help You Succeed A proactive, solutions‑oriented mindset and comfort flagging issues early Strong organizational skills and ownership mentality Interest in mentoring others and contributing to team development Curiosity about improving processes and enhancing client experience Compensation The salary range for this role reflects a variety of factors considered in compensation decisions, including but not limited to an individual’s skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. Placement within the range will vary based on these factors, and compensation decisions are made to ensure internal equity and alignment with market data. A reasonable and good‑faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is $63,000.00 - $75,000.00. You may also be eligible to take advantage of our benefits offering, 401(k), and paid time off plans. #J-18808-Ljbffr Fragomen