Server

Job Details Location: San Vicente Bungalows – West Hollywood, CA 90069 San Vicente Clubs Overview San Vicente Clubs is a prestigious private members‑only club originating in West Hollywood, California. Since its 2019 opening, San Vicente Bungalows has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members. Building on the success of the original West Hollywood location, San Vicente is expanding to Santa Monica and New York City in 2024. Benefits Medical, dental and vision health benefits Life insurance 401k plans matching up to 4% Tuition reimbursement Pet insurance Employee Assistance Programs Employee appreciation and incentive programs Position Summary Responsible for greeting guests, providing excellent guest service upon entry to the food and beverage outlet. The Server normally works a regular food and beverage shift but may be asked and assigned another shift due to work needs. Duties and Responsibilities Takes food and beverage order accurately. Enters food and beverage order in the POS system. Delivers food and beverage orders in a friendly and professional manner in accordance with hotel standards. Answers all questions regarding the menus accurately. Utilizes selling techniques to up‑sell. Handles financial transactions accurately and in accordance with established procedures. Properly and accurately closes guest checks. Acknowledges guest need, anticipates guest needs and always responds promptly to maintain positive guest relations at all times. Processes guest payment by posting on POS system, verifies if guest is in house or walk‑in patron. Informs manager of any guest complaints, requests or problems. Maintains organized and clean work area. Communicates with incoming or prior shift as to outstanding tables. Reports any damages, discrepancies and/or malfunction of equipment to manager. Follows all safety and sanitation procedures that pertain to the job. Clean and polish silverware, glassware, sugar receptacle, trays, coffee pots, tea pots. Qualifications Must be able to effectively communicate. Must be able to follow directions with focus to detail. Must be a team player with the ability to work under minimal supervision. Must be able to have a flexible schedule, work weekends and holidays. Must have knowledge of wines, cocktails. Must be able to manicure tables. Must be able to set up tables, buffet and food stations. Must be able to sustain composure, remain calm, and possess a positive attitude. Must be energetic and outgoing. Must be service oriented with excellent customer service skills. Must be able to follow directions with focus to detail, speed and accuracy. Must possess excellent interpersonal and organizational skills. Must have basic knowledge of arithmetic. Must have the ability to input data in the POS system. Must have previous experience with POS system. Must be able to read, write and understand the English language. Must be able to exercise confidentiality and discretion. Must be able to work nights, weekends and holidays. Must be able to work well under time constraints and remain calm. Must be Serve Safe certified, must be Tips Certified. Minimum 1 year of hospitality or customer service in a fine dining restaurant preferred. #J-18808-Ljbffr