Field Support Engineer - Screening Business Line

Job posting end date: 07/10/2026 We are seeking a Field Support Engineer – Screening Business Line to join our Screening Technical Support team. You will be responsible for providing advanced hands‑on technical support to dealers and customers, including troubleshooting, equipment performance optimization, and inspection activities. This involves working directly on‑site with screening equipment and feeders while coordinating with internal teams to resolve technical issues and improve product performance. In this position, you will report to the Business Director, Aggregates Screening Aftermarket. The role is mainly located in the United States and requires up to 50‑60% travel to customer sites. Candidates must be authorized to work in the United States. What You’ll Do Provide advanced field technical support for screening equipment and feeders. Troubleshoot equipment performance and support application‑related inquiries from dealers and customers. Conduct machine inspections and document findings through structured technical reports. Support spare parts identification, recommendations, and coordination with internal teams. Collaborate with Engineering, Product Support, Supply Chain, and Sales to resolve field issues. Participate in new machine development, testing, and validation at customer sites. Utilize SAP and Salesforce for reporting, tracking field activities, and customer support. Deliver professional, customer‑facing support while ensuring high safety and quality standards. Who You Are Strong technical expertise in screening equipment and feeders. Hands‑on experience in aggregates and/or mining applications. Excellent communication skills with the ability to work directly with customers and dealers. Highly organized with strong reporting and documentation discipline. Able to work independently in the field while collaborating effectively with cross‑functional teams. Practical, solution‑oriented mindset with strong attention to detail. Willingness and ability to travel 50‑60 %. Must be authorized to work in the United States. Nice‑to‑have Experience using SAP, Salesforce, or similar ERP/CRM systems. Previous involvement in new equipment development or field testing activities. What’s In It For You An inspiring purpose – enabling sustainable modern life. Well‑being and safety benefits: occupational healthcare, generous benefits plan, healthy living rewards, mental well‑being services, on‑site gym, bicycle benefits, and engagement surveys. Compensation and rewards: global incentive program tied to business and performance targets, car benefits, and meal benefits. Hybrid working possibilities – flexible work environment. A thriving culture – inclusive culture that enables everyone to do their best and reach their full potential. Extensive learning opportunities – ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities. Worldwide support – leverage our network of peers across the world for assistance and collaboration. Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices. Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. #J-18808-Ljbffr Metso