Medical Assistant Certified - General

Summary:

The Certified Medical Assistant will perform various services and related activities in support of patient care including accurate data entry for patient registration and insurance verification. The Certified Medical Assistant demonstrates the ability to use good judgment and communicates effectively with all patients; families; licensed personnel; insurance companies and third-party payers. Demonstrates a professional and caring manner.

Join our Ambulatory Access Center team as a key connection point in delivering exceptional patient care. In this high-volume, phone-based role, the Certified Medical Assistant (CMA) serves as the first line of communication for patients and families contacting our nurse triage line. This position is responsible for gathering pertinent information, and determining whether concerns can be resolved during the initial interaction or require escalation to a nurse for further clinical review. 

The CMA plays a critical role in delivering timely, compassionate, and professional service by providing first-call resolution whenever appropriate, educating and supporting patients and families, and ensuring concerns are routed to the appropriate clinical team when needed. Working closely with nurses, providers, and ambulatory clinic teams, this role helps streamline communication, improve access to care, and enhance the overall patient experience.

Candidates who thrive in a fast-paced call center or clinical support environment and bring experience in patient communication, triage support, ambulatory care, or customer service will be especially successful. If you are passionate about helping patients, confident in making sound judgments, and committed to delivering exceptional service with every interaction, we invite you to apply.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Assisting the physicians, nurse practitioners, and physician assistants in giving superior medical care.
• Accurate Data Entry of charges on patient accounts, registering patients, and updating patient accounts.
• Insurance Verification and recording of Statistics.
• Assist with scheduling patient appointments, answering phones, keeping providers informed of changes, and informing patients of their benefits.
• Other duties as assigned.

Job Requirements:

Education/Skills

• High School Diploma or Equivalent Preferred.

Experience

• 1 year of medical office experience preferred.

Licenses, Registrations, or Certifications

• Certified Medical Assistant (CMA) certification is required.
• BLS required.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time