Associate Director US Oncology Portfolio Patient Support Strategy

Associate Director, Portfolio Patient Support Strategist Our Oncology team is dedicated to delivering breakthrough innovations that extend and improve the lives of cancer patients worldwide. Through collaboration with governments and payers, we provide new therapeutic solutions and support access to medicine. The Associate Director, Portfolio Patient Support Strategist shapes the future of patient support across the oncology portfolio by defining where we play, how we create value, and how we build a more connected, scalable, and differentiated support model. This role sets the strategic direction for a multi‑indication patient engagement ecosystem, advancing adherence, strengthening resilience, and elevating the patient experience. Key Responsibilities Lead development of portfolio‑level patient support strategy for oncology, including identification of unmet needs, strategic priorities, and opportunities to enhance the patient and provider experience. Translate insights from market research, analytics, field feedback, and stakeholder input into actionable patient support recommendations and business cases. Partner closely with brand teams, market access, operations, analytics, legal, regulatory, medical, and field teams to shape and implement patient support initiatives. Collaborate directly with the Associate Director, CX Innovation & Partnership to align patient support strategy with broader customer experience priorities, innovation opportunities, and partnership initiatives. Work in close coordination with the SP Strategist Associate Director to ensure alignment between portfolio strategy, strategic planning priorities, and execution across the support ecosystem. Support design and optimization of patient support programs, services, and engagement models across the U.S. oncology portfolio and treatment settings, with emphasis on adherence‑focused interventions. Lead strategy for omnichannel adherence programs, including coordinated outreach across digital and non‑digital channels to reinforce persistence, engagement, and appropriate ongoing therapy support. Identify and shape EMR‑triggered adherence initiatives and app‑based or other digitally delivered PSP solutions that support patients throughout the treatment journey. Assess performance of patient support KPIs, offerings, and recommend enhancements based on business impact, stakeholder feedback, patient needs, and operational learnings. Contribute to launch readiness planning and ensure patient support strategy is incorporated into key business milestones, scenario planning, and go‑to‑market decisions. Develop clear, executive‑ready communications, strategic plans, and presentations to support leadership decision‑making. Champion a cross‑functional, patient‑centered mindset and help embed best practices, innovation, and continuous improvement across the organization. Qualifications Bachelor's degree required; advanced degree preferred. 5 (five) years significant experience in oncology marketing, patient support, patient services, customer experience, strategy, or related biopharmaceutical roles. Strong understanding of oncology patient support programs, adherence barriers, and the end‑to‑end patient journey. Experience with omnichannel engagement strategies, EMR‑enabled interventions, digital tools, apps, or other technology‑enabled adherence solutions is preferred. Demonstrated ability to lead through influence in a complex, matrixed organization and drive alignment across stakeholder groups. Experience developing strategic recommendations grounded in insights, analytics, and market understanding. Excellent communication and presentation skills, with ability to translate complex information into concise, decision‑ready materials. Strong collaboration skills and proven effectiveness working across cross‑functional teams. Comfort operating in a dynamic environment with multiple priorities, ambiguity, and evolving business needs. Required Skills Adaptability, Biopharmaceutical Industry, Digital Marketing, Market Access, Market Research, Oncology Marketing, Patient Engagement, Patient Services, Strategic Thinking, Teamwork Preferred Skills None Compensation and Benefits Salary Range: $142,400.00 – $224,100.00. The successful candidate will be eligible for annual bonus and long‑term incentive, if applicable. Benefits include medical, dental, vision, healthcare, retirement benefits including 401(k), paid holidays, vacation, compassionate and sick days. Legal & Equal Opportunity As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. Employment Details Employee Status: Regular Relocation: Domestic VISA Sponsorship: No Travel Requirements: 10% Flexible Work Arrangements: Hybrid Shift: 1st – Day Valid Driving License: No Position End Date: 07/15/2026 #J-18808-Ljbffr Merck & Co.