Lead Rental Operations

Job Description

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary: 

The Rental Lead manages the overall day-to-day operation of all Ski/Snowboard rentals. This position is responsible staff performance, guest service, inventory control, store appearance and financial management. The rental supervisor acts as the manager-on-duty when the manager or assistant manager are absent, and oversees all store operations.

Job Specifications:   

• Starting Wage: $23.00/hr - $29.22/hr   

• Employment Type: Winter Seasonal 2026/2027   

• Shift Type: Full Time hours available 

• Minimum Age: At least 18 years of age   

• Housing Availability: Yes  

Job Responsibilities: 

• Responsible for opening and closing store
• Manage retail and rental inventory controls, and meet or exceed inventory goals
• Enforce company policies and procedures, and loss prevention techniques
• Demonstrate and maintain a professional standard of guest service
• Remain current on new industry products and trends, and demonstrate knowledge of products
• Maintain retail merchandising standards
• Stocks shelves, counters, or tables with merchandise
• Driving professional development in yourself as well as others 
• Administrative duties 
• Other duties as assigned
• Manager on duty (when manager or assistant manager or not present), overseeing all aspects of all retail/rental operations
• Manages through uncertainty and change positively 
• Manages a team of up to 15 frontline staff
• Provides an important piece of our guests’ experience of a lifetime while in our resort by maintaining a strong culture of guest service 

Job Requirements:  

• Ability to communicate fluently in English with co-workers and guests
• Ability to maintain a working knowledge of products and trends within the industry
• Commitment to exceptional customer service
• Basic computer skills and Microsoft application
• Ability to work a flexible schedule; including nights, holidays and weekends – required
• Must be able to lift up to 25 lbs

The expected pay range is $23.00/hr - $29.22/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  517074
Reference Date: 09/03/2026 
Job Code Function: Rental Ops