Optical Sales Associate

Job Description

Job Description

Position Overview

Pearle Vision is seeking a motivated and customer-focused Optical Sales Associate to join our team.  The ideal candidate will have experience in retail and/or optical sales and a strong desire to expand their knowledge of the optical industry.  This role requires excellent communication skills, attention to detail, and the ability to provide exceptional customer service in a fast-paced environment.

The successful candidate will be comfortable building relationships with patients, identifying their needs, and recommending eyewear solutions that enhance both vision and lifestyle.

Key Responsibilities

• Provide outstanding customer service to ensure a positive patient experience and maintain high levels of customer satisfaction.
• Consult with patients to assess their vision and eyewear needs and recommend appropriate products.
• Develop and maintain strong relationships with patients to encourage customer loyalty and repeat business.
• Work effectively in a fast-paced, high-volume retail environment.
• Accurately verify and enter prescription information, ensuring all data matches the original prescription provided by the doctor.
• Maintain proper order filing procedures and ensure all documentation is organized correctly within the store's systems.
• Take precise measurements and assist patients in selecting frames that are appropriate for their prescription requirements.
• Monitor and update order status throughout the process, including receipt, notification, dispensing, and final delivery.
• Communicate with patients regarding order readiness and provide timely updates.
• Process all financial transactions accurately and responsibly.
• Demonstrate comprehensive product knowledge and effectively explain the features and benefits of lens and frame options.
• Adhere to all company policies regarding privacy and confidentiality, including compliance with the Health Insurance Portability and Accountability Act (HIPAA).

Qualifications Required

• High School Diploma or equivalent.
• Minimum of 3 years of retail experience.
• Minimum of 1 year of optical experience.
• Strong customer service, communications, and organizational skills.
• Ability to calculate monetary amounts and process transactions accurately.

Preferred

• Associate's Degree
• Knowledge of vision insurance plans and billing procedures

Additional Information

• Optical license is not required
• Training will be provided to the right candidate who demonstrates a strong work ethic, professionalism, and willingness to learn.

Why Join Pearle Vision?

At Pearle Vision, we are committed to helping our patients see and look their best.  We offer a supportive team environment, opportunities for professional growth, and the chance to build a rewarding career in the optical industry.