Public Safety Communications Manager

The City of Berkeley invites you to apply for the position of Communications Manager in the Police Department! In this role, you will have the opportunity to manage all operations and activities of the Communications Center Bureau. Responsibilities include developing and implementing policies, procedures and operating standards, and the continuous evaluation of the efficiency and maintenance of all communication equipment and systems. The Communications Center processes approximately 5,000 calls for service monthly, including emergency and non-emergency calls for Police, Fire, and Emergency Medical Services. The ideal candidate is a steady leader who can build trust with staff and communicate clearly in a fast‑paced environment. They have experience managing or supervising a communications center and understand the challenges of staffing shortages, training, and employee wellness. They are proactive in finding solutions to staffing needs, supporting recruitment and retention efforts, and maintaining service levels during difficult conditions. The ideal candidate is also comfortable leading through change, including the implementation of new technologies and systems, and can help staff adapt through clear communication, training, and support. They are organized, approachable, and able to make sound decisions under pressure while keeping the team focused and supported.

MINIMUM QUALIFICATIONS

A typical way of gaining the knowledge, skills, and abilities for this position is: Equivalent to graduation from high school and completion of 60 college semester or 90 quarter units in business administration, public administration, criminal justice or a related field; may substitute experience on a year‑for‑year basis for education; and five (5) years increasingly responsible experience in a public safety communications center, one of which must have been at the supervisory level or administrative capacity and two years of experience directly related to emergency dispatching. Other requirements include: Must be able to pass a psychiatric evaluation and P.O.S.T Dispatcher background investigation. Must be willing to work evening, night, weekend and holiday shifts. An Emergency Medical Dispatcher, P.O.S.T. Dispatcher, Civilian Supervisor, Instructor Certificate, or completion of training required for one or more of these certificates is desirable. ICS 100, 200, 300, 400, 700 and 800 Incident Command system certification is desirable. Must be able to travel to various locations within and outside the City of Berkeley to meet the program needs and to fulfill the job responsibilities. When driving on City business, the incumbent is required to maintain a valid California driver’s license as well as a satisfactory driving record. #J-18808-Ljbffr City of Berkeley