Community Manager (The Maxwell)

SUMMARYThe Community Manager is responsible for the overall performance of the property, including financial results, operations, leasing, marketing, and resident experience, by leading and developing a high-performing onsite team, while operating the community in the best interest of the owner.DUTIES AND RESPONSIBILITIESOperations & LeadershipLead and manage day-to-day operations of the community to ensure efficiency, quality, and compliance with company standardsRecruit, train, coach, and develop onsite team members to drive performance and engagementEstablish clear expectations and hold team members accountable for results and customer service standardsFoster a positive team culture focused on accountability, collaboration, and resident satisfactionComplete required training courses and participate in ongoing professional developmentFinancial & Business PerformanceDrive occupancy, revenue, and Net Operating Income through effective leasing, pricing, and operational strategiesMonitor and analyze key performance indicators including occupancy, leasing trends, delinquency, and expensesManage accounts receivable, including rent collections, delinquency management, and eviction processes in accordance with applicable lawsOversee accounts payable, budgeting, and expense control to support financial goalsPrepare and deliver accurate and timely reporting to leadershipLeasing, Marketing & Brand PresenceOversee all leasing activities to ensure strong traffic, conversion, and closing performanceDevelop and execute marketing strategies, including digital marketing, social media, and outreach effortsEnsure the property’s online presence, listings, and reputation are actively managed and maintainedMonitor and respond to online reviews and customer feedbackConduct market research and competitive analysis to inform pricing and marketing strategiesResident Experience & Property OperationsLead resident retention and engagement strategies, including planning and supporting community eventsPromote a high level of resident satisfaction through responsive service and relationship buildingOversee property conditions, curb appeal, and unit readiness to maintain community standardsPartner with maintenance and vendors to ensure timely, high-quality service deliveryConduct regular property inspections and proactively address operational issuesQUALIFICATIONSProven experience in property management with leadership responsibilityStrong knowledge of property management software (Yardi experience preferred) and the Microsoft Office Suite.Excellent interpersonal and communication skills, both written and verbal.Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.Knowledge of, or ability to learn, Federal, State, and local landlord/tenant laws and fair housing regulations.Must have valid driver's license and reliable transportation.Strong customer service orientation and managerial skills. Ability to exercise good judgment.Ability to carry a cell phone and respond to emergencies.Knowledge of, or ability to learn, advertising and marketing tactics to maximize occupancy.PHYSICAL REQUIREMENTSAbility to perform the physical requirements of the role, which may include moving throughout the property, touring apartment homes, and accessing various areas of the community, with or without reasonable accommodationBenefits:401(k) with company matchMedical, dental, and vision insuranceCompany-paid life insuranceEmployee Assistance Program (EAP) for you and your householdGenerous PTO plan with flexible use for vacation, sick time, and personal needsPaid holidays + early close days throughout the yearBirthday time off to celebrate your dayParental leaveOngoing training and development opportunities, including support for relevant industry certificationsApartment Rental Discount #J-18808-Ljbffr Block Multifamily Group