Certified Medical Assistant

Job Description

Job Description

The Medical Assistant I is responsible for performing all routine patient care as directed by the physician(s).  Assist with duties necessary to the efficient functioning of the clinic, such as diagnostic procedures, reception, and medical records.  

• Perform routine patient care duties that include checking-in patients; take and record vital signs; procure medical supplies; and obtain and properly care for specimens.
• Clean, sanitize and stock exam rooms.
• Clean and sterilize instruments; and check equipment to ensure it is functioning properly. 
• Assist providers with various procedures such as cystoscopies, stent removals, urethral dilations, ultrasounds (renal, bladder and prostate), prostate biopsies, cystometrograms and bladder installations.
• Administer injections as directed by the provider; follow the proper procedure for preparing medication; complete and document process in the medical record; and obtain physician’s initials.
• Assist providers to prepare for minor surgery such as vasectomies and penile lesions.
• Schedule office, hospital and/or follow-up procedures; patient education and teaching.
• Triage patient calls in accordance to established triage protocols; obtain appropriate input and direction from providers to call to patients with test results and call-in prescriptions; and document actions in NextGen.
• Perform general laboratory duties, to include venipuncture, injections, microscopy preparations and preparing specimens for outside laboratory.
• Help maintain all clinical supplies by monitoring and documenting supplies that need to be ordered on the white board.
• Maintain physician/patient relationship through diplomatic and tactful management of patients; and communicate appropriate information to patient as directed by physician.
• Familiar with the practices and job duties at the Wolf River Clinic and all outlying clinics and is able and willing to work at these locations as needed.
• Communicate regularly with supervisor, keeping him/her apprised of all pertinent information and providing feedback.
• Ensure compliance for all regulatory requirements including OSHA, CLIA and HIPAA; immediately and accurately document and report occurrences to supervisor; and ensure compliance with all legal and regulatory requirements as outlined in the corporate compliance plan.
• Support and adhere to all company policies, procedures and management decisions; maintain confidentiality of patients’ medical information; and all confidential administrative related issues.
• Demonstrate dependability in attendance, punctuality in reporting for work and initiative in completing a full work schedule; meeting or exceeding all established deadlines and utilizing all resources and supplies efficiently and appropriately.
• Demonstrate the ability to concentrate during the course of the day.
• Display a positive outlook with a helpful, constructive manner when working with other employees.
• Demonstrate superior patient relations and interpersonal skills; demonstrate an appropriate level of mental and emotional tolerance and even temperament when dealing with staff, patients and general public using tact, sensitivity and sound judgment; promote a positive work environment and contribute to the overall efforts of the department and the company.

• High School Diploma or GED equivalent is required.
• Completion of an accredited program for a Medical Assistant.
• Current Medical Assistant certification is preferred. 
• Two years of clinical experience is preferred, preferably in a urology practice.
• Phlebotomy/venipuncture experience is required.
• CPR certification is preferred.
• Excellent oral and written communication, interpersonal, problem-solving and organizational skills are required.
• Occasional overtime, evening and weekend work is required.
• A valid driver’s license, dependable automobile and current auto insurance are required for occasional travel for business purposes and to work at satellite locations.

• Requires prolonged sitting and standing, some bending, stooping and stretching, or performing other work requiring moderate physical exertion.
• Capacity to maintain physical activity over prolonged periods of time (stamina).
• Able to see for the purpose of reading information received in different formats including but not limited to paper, computer, reports, bulletins and manuals.
• Able to hear for work-related purposes.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Able to lift up to a minimum of 50 pounds, periodically lifting or transferring patients with assistance.

• Work is generally performed under normal office working conditions.
• Normal level of visual strain.
• Ability to cope with stress caused by public interaction, multiple demands and extraneous noises.
• Possible exposure to contagious diseases.

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