Client Success Manager

Client Success Manager Location: Hackensack, NJ Company: Kaizen Fitness Job Type: Full-Time Compensation: $8-22 per hour, bonus 5% of monthly new business revenue Industry: Health & Wellness / Fitness Experience Level: Entry to Mid-Level (12 years experience) At Kaizen Fitness, we believe in constant improvement for our clients, our team, and our community. We're a personal training studio committed to delivering high-quality, personalized fitness and wellness experiences. We're currently seeking a Client Success Manager to help us continue building meaningful relationships, drive client retention, and ensure every individual feels supported on their wellness journey. About the Role As a Client Success Manager, you are the welcoming face of Kaizen Fitness. You'll guide potential clients through our onboarding journey and ensure they receive the highest level of support. You'll also collaborate with trainers to execute client fitness plans and help maintain our strong fitness community. Key Responsibilities Lead Conversion & Sales Respond to all leads within 5 minutes during shifts (within 24 hrs if off). Use sales scripts and techniques to convert leads into clients. Achieve booking targets: 80% of leads booked, 60% show rate, and 50% close rate. Client Onboarding & Success Guide clients through a 90-day onboarding journey. Develop and adjust personalized meal plans. Keep trainers informed with updated assessments and goals. Foster an exceptional client experience through continuous communication. Operational Support Perform daily facility checks and cleaning duties. Refill inventory and make supply runs as needed. Contribute to budget planning and support the execution of business plans. Community & Engagement Maintain and grow our presence on social media through engaging content (Canva/Meta). Collect, organize, and showcase client reviews and transformation stories. Promote a welcoming, motivating atmosphere in the gym. Qualifications Experience: 12 years in sales, admin, or client-facing roles. Fitness or wellness industry experience is a plus. Interpersonal Skills: Excellent communication, relationship-building, and conflict-resolution skills. Coachability: Must be eager to learn, adapt quickly, and grow with the company. Tech Savvy: Comfortable with learning client management systems and creating basic content on platforms like Canva. Problem Solver: Quick thinking and client-focused under pressure. What Success Looks Like Retention: Keep client attrition below 5%. Sales: Consistently meet monthly sales quotas. Growth: Help drive 20% yearly growth in both revenue and membership. Culture: Build genuine relationships with clients and staff that fuel a strong gym culture. Schedule Typical Week: Daily sales calls & follow-ups Social media content creation Client check-ins, floor walkthroughs, and light cleaning Friday: Deep cleaning & planning social media for the upcoming week Monthly: Business and workout plan collaboration with trainers Why Kaizen Fitness? We're not just about workouts we're about people. As part of our team, you'll help transform lives while growing professionally in a dynamic and supportive environment. If you're passionate about health, love connecting with others, and thrive in fast-paced, purpose-driven roles, we want to hear from you. Apply today and join us in building a stronger, healthier community one client at a time. Compensation: $18.00 - $22.00 per hour