Credit & Collections Associate

You Belong At Drury Hotels

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are... and well compensated for all you accomplish.

• Work-life-balance Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

• Incentives - Quarterly bonuses (we succeed together!) based on hotel results

Basic Function:

The Accounts Receivable Credit/Collections Associate position is responsible for providing accounting and administrative duties in the credit and collections area of Drury Hotels' trade receivables. This position maintains a high standard of integrity, service, and hospitality to promote the Drury culture with co-workers, vendors, and customers. This role requires a detail-oriented, proactive professional with strong communication and organizational skills to effectively manage credit and collections processes while fostering positive relationships with internal and external stakeholders.

Job Duties:

• Billing & Invoicing

  • Generates and issues invoices accurately and on time.

  • Ensures invoices align with contract terms, purchase orders, and sales agreements.

  • Monitors and resolves billing discrepancies or errors.

  • Works with internal teams to streamline billing processes for efficiency.

• Dispute Resolution

  • Investigates and resolves billing disputes or discrepancies.

  • Works with internal teams (e.g., sales, customer service) to address customer concerns.

  • Processes adjustments, credits, or refunds when necessary.

• Record Keeping & Reporting

  • Maintains accurate records of collection efforts and account status.

  • Prepares reports on delinquent accounts, collections activity, and cash flow trends.

  • Assists in forecasting accounts receivable collections.

• Compliance & Risk Mitigation

  • Ensures compliance with company policies and relevant regulations.

  • Identifies potential fraud risks and takes appropriate action.

  • Recommends changes to credit policies based on industry trends and company needs.

• Communication & Customer Service

  • Builds and maintains positive relationships with customers while enforcing payment terms.

  • Provides excellent customer service while maintaining firm collection policies.

  • Collaborates with internal teams to improve invoice and payment processes.

  • Assist with special projects and other Accounts Receivable related tasks that may be required from time to time.

  • Performs other duties as assigned.

General Knowledge, Skill, and Ability:

Requires the ability to take written and verbal directions and clearly speak and read English. Requires the ability to relate to the public and co-workers in a warm, friendly manner, contributing to a hospitable environment. Requires the ability to give attention to detail and to handle multiple tasks simultaneously and efficiently. Requires a thorough knowledge of Company policies and procedures as they relate to job responsibilities. Requires the ability to maintain effective working relationships with vendors and service providers. Must be proficient in the use of Microsoft Office software and have the ability to do data entry with efficiency and accuracy. Must have the ability to work efficiently and independently. Must be at least 18 years of age.