Business Operations Manager

Job Description

Job Description

Are you ready to be the engine behind operational growth?

You're not just someone who keeps things organized, you're the person who sees opportunities to improve processes, strengthen relationships, and keep operations running at their best. You thrive in environments where accountability, communication, and attention to detail matter. At City Wide Facility Solutions, we're looking for a Business Operations Manager who will play a critical role in recruiting, onboarding, compliance, and operational support for our Independent Contractor network.

This is a highly visible role that blends recruiting, relationship management, compliance oversight, and operational coordination. You'll work closely with contractors, operations leaders, and internal teams to ensure we maintain a qualified, engaged, and compliant contractor network that supports our continued growth.

What You'll Be Doing:

• Lead recruiting efforts for Independent Contractors across the Cincinnati and Dayton markets.
• Manage recruiting activities, advertising initiatives, and sourcing strategies to maintain a strong pipeline of qualified contractor candidates.
• Build relationships with contractors throughout the recruitment, onboarding, and retention process.
• Oversee onboarding documentation, contractor agreements, background checks, insurance requirements, and other compliance-related activities.
• Maintain compliance records and monitor renewal deadlines to ensure there are no lapses in required documentation or coverage.
• Conduct compliance audits and proactively resolve any identified issues.
• Manage contractor information and compliance tracking through CRM systems and internal databases.
• Coordinate monthly Independent Contractor pay day events and assist with contractor-related issue resolution.
• Process invoice reconciliations and daily deposits in accordance with company policies.
• Partner closely with the Operations team to communicate contractor eligibility, onboarding progress, and placement readiness.
• Provide reporting and operational insights that support leadership decision-making.
• Identify opportunities to improve processes, strengthen contractor engagement, and increase operational efficiency.

What We're Looking For:

• 2+ years of experience in recruiting, compliance, business operations, contractor management, or a related field.
• Strong organizational skills and exceptional attention to detail.
• Ability to balance multiple priorities while maintaining accuracy and follow-through.
• Excellent relationship-building and communication skills, both written and verbal.
• Natural problem-solving abilities and a proactive approach to challenges.
• Experience using social media platforms for recruiting and engagement.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Experience working with CRM systems is preferred.
• High school diploma required; college degree preferred.
• Bilingual Spanish skills are highly desired.
• Valid driver's license, reliable transportation, and the ability to travel between offices and customer locations as needed.

Why City Wide?

We’re not just in the building maintenance business — we’re in the relationship business. Our team is dependable, positive, and committed to making things better every day. As a three-time nominee of the Best Places to Work award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work.

What You'll Gain:

• Competitive compensation with strong uncapped commission.
• Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement.
• Free dry cleaning included — a small perk that makes a big difference.
• Daily visibility and collaboration with senior leadership — your voice matters.
• Real room to advance.

If you're driven by organization, relationships, process improvement, and results—and you want to grow with a company that leads with trust—we want to hear from you!

City Wide is an Equal Opportunity Employer.