Program Applications Specialist

Program Application Specialist

The Program Application Specialist (PAS) is located within the Medical Administrative Service (MAS) Service Line at the Robert J. Dole VAMC (RJDVAMC); serving as the integrator that coordinates the business processes and software functions. The incumbent of this position provides continuous business oversight for a variety of software programs integral to the overall administration and operations of the business and effects programmatic changes. The incumbent coordinates ongoing data collection and analysis utilizing knowledge of System Redesign principles to determine organization performance. Duties include, but are not limited to the following:

• Coordinates ongoing data collection and performs analysis to determine optimal organizational performance.
• Uses available data to determine current performance, and develops and implements local performance measures as needed to assess current status and determines areas targeted for improved effectiveness and efficiencies of MAS practices.
• Performs a continuing evaluation and analysis to assess program effectiveness and to identify areas requiring management attention.
• Identifies system inefficiencies and develops studies or data collection techniques related to specific identified problems.
• Coordinates with other staff to identify information needs and develop data collection methods and report formats to meet those needs.
• The incumbent provides training and troubleshooting for clinical and administrative staff in business processes and associated supporting software.
• Provides training for individual users on daily operational tasks and trains new users.
• Trains service employees and facility employees in the use of PIMS programs, such as scheduling, to ensure that data is entered correctly and optimizes clinic utilization.
• Training consists of development and presentation of both formal lectures and on-the-job sessions to those employees who will be entering, changing and extracting data.
• Trains users in resolving minor processing and equipment problems.

Work Schedule: Monday - Friday, 8am-4:30 pm

Compressed/Flexible: Not available

Telework: This position is not authorized for telework.

Virtual: This is not a virtual position.

Position Description/PD#: Program Applications Specialist / PD09191-0 and PD09190-0