Manager / Team Lead - Church Management Systems

Manager / Team Lead - Church Management Systems

The InterTech Manager / Team Lead - Church Management Systems (CMS) is responsible for ensuring the effective and efficient operation of the church's CMS, with a primary focus on Rock RMS. This role supports the ministry by providing service to the departments and ministries of CCV, maintaining high standards of data integrity, providing technical support and training, and collaborating with both technical and ministry leaders to maximize the CMS system's positive impact on church engagement and community outreach. The ideal candidate will be a committed Christian with a passion for excellence and a heart for serving the church.

Key Responsibilities

• Support CCV's evolving ministry and departmental CMS needs with a humble "can-do" posture.
• Passion for data integrity and reporting, ensuring data accuracy, consistency, and reliability.
• Monitor CMS data quality, availability, and system performance.
• Collaborate with other CCV departments to maintain a roadmap of deliverables, ensuring shared visibility into CMS capabilities and delivery timelines for key features.

Technical Support and Staff Training:

• Deliver technical support for staff using the Rock CMS, addressing user issues promptly and effectively.
• Train and manage internal Rock support staff with a servant's heart, demonstrating the level of commitment, compassion, and service called for in serving the Lord.
• Conduct comprehensive ROCK training for all new staff members as part of the onboarding process.
• Work with the CMS Team to develop and update training materials and documentation to support ongoing staff development.

Troubleshooting and System Operations:

• Identify, troubleshoot, and resolve data-related issues to ensure seamless system operations.
• Serve as the primary point of contact for data integrity and technical concerns within the CMS.

Collaboration and Strategic Planning:

• Partner with Rock RMS Developers, the CCV InterTech Dev Team, and ministry leadership to optimize system functionality and ministry engagement.
• Collaborate with staff to develop long-range plans for Rock RMS enhancements and future version adoption.
• Document and maintain best practices and written processes for ROCK data entry and maintenance.

Qualifications

Qualifications and Experience:

• Minimum of 1 year of experience in data integrity, including auditing, reporting, and maintaining accurate records.
• Minimum of 1 year of experience providing technical support and training to staff.
• Minimum of 1 year of experience troubleshooting and resolving data issues to ensure smooth system operations.
• Minimum of 1 year of experience (or willingness and ability to learn) systems administration functions needed in the support and maintenance of servers in Microsoft Azure.
• Perform additional tasks and responsibilities as assigned by leadership.
• Be flexible and available to support the church in the event of CMS issues or outages.

Desired Experience:

• Experience working within a Christian non-profit workplace.
• Experience with application, use, and support of Rock CHMS/RMS at a similar sized church.

Key Competencies:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work collaboratively with both technical and ministry teams.
• Organizational skills and attention to detail.
• Adaptability to changing technology and ministry needs.

Working Relationships:

• Reports to: InterTech Director of Technology and Innovation
• Supervises: CMS Technical support staff and volunteers as needed
• Works closely with: Rock RMS Developers, ministry leaders, CCV InterTech AppDev Team, and all staff engaged with CMS

Character & Chemistry:

Alignment with CCV core values:

• Commitment to Excellence-We bring our best, every time.
• Heart for Evangelism-We will risk it all to reach one more.
• Radical Generosity-We steward all things with open hands.
• Integrity-We commit to zero gap between what we say and do.
• Servant Attitude-We put others before ourselves.
• Teamwork-We are fiercely committed to the power of teams.

Fully engaged (or willingness to) in CCV Next Steps:

• Baptism-by immersion at an age of decision
• Worship-regularly attend CCV service with family
• Connect-participation in CCV small group
• Serve-volunteer somewhere within a CCV ministry
• Give-returning at least a full 10% tithe to the local church CCV

Additional Information

All your information will be kept confidential according to EEO guidelines.

General Information: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of employees. CCV Leadership reserves the right to revise the position, its job functions, minimum qualifications, and other aspects of the position in any way at any time.