Front Desk Agent

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. Responsibilities: • Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process • Take reservations in person, via email, or over the phone, including group bookings. • Provide guests with information about hotel amenities, dining, and travel directions. • Operate the hotel switchboard, answer inquiries, and transfer calls as needed. • Handle guest check-ins, check-outs, and payment processing with accuracy. • Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. Qualifications: • Experience in hospitality or customer service is preferred but not required. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint • Strong customer service skills with a guest-focused approach. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation: $16 hourly

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