Member Services Associate

Job TitleShare your enthusiasm and customer-focused work with our members by providing timely and accurate information to members and guests. Assist Member Services Director in creating and implementing member-focused policies and procedures. Facilitate training while providing leadership to Member Services Associates. Process accurate day to day operations such as registrations, sales, and refunds.Pay: $10.17-$12.71/ hourPosition Type: Full Time & Part TimeFull Time Benefits:Complimentary Individual or Household YMCA Membership50% Employee and Dependents Discount on YMCA Programs40% Child Care DiscountCPR/AED/First Aid Certification Provided Upon EmploymentComprehensive benefits package, including health, dental, vision, retirement, and paid time off.Flexible HoursPart Time Benefits:Complimentary Individual YMCA Membership50% Employee Only Discount on YMCA ProgramsCPR/AED/First Aid Certification Provided Upon EmploymentFlexible HoursRequirements:Qualifications:Established history of positive customer service experience.Skilled in use of Microsoft Office.Proactive in seeking answers to member and guest inquiries.Ability to thrive in a fast paced environment.Comfortable managing multiple tasks simultaneously.Strong communication skills, with a "listen-first" mentality.Willingness to help others – members, guests, and coworkers.Consistently displays our core values: Caring, Respect, Responsibility, and Honesty.