Medical Office Coordinator/Facilitator (Bilingual Cantonese)

Job Description

Job Description

About us:

At POD Health, we enhance patient outcomes by integrating technology and personalized care. Our services-Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)-ensure patients receive the care they need, wherever they are.

Through our Telehealth and RPM services, we ensure that patients have real-time access to healthcare, empowering them to manage their health proactively and avoid unnecessary hospital visits. Our Chronic Care Management programs create tailored care plans for patients with chronic conditions, ensuring ongoing support between office visits. Additionally, our Community Health Initiatives focus on addressing health disparities, making care more accessible to underserved populations.

At POD Health, we strive to make healthcare personal, proactive, and accessible for all.

Schedule: Monday - Friday 9am-5pm.

Key Responsibilities:
Virtual Visit Facilitation:

• Initiate outbound calls to patients at scheduled appointment times to prepare and connect them to their provider (video or telephone visits).
• Ensure patients are ready for the visit, including confirmation of availability, technology readiness, and required documentation.
• Coordinate real-time handoff between patient and provider to support on-time visit start.

Appointment Reminders & Outreach:

• Conduct appointment reminder calls, same-day confirmations, and follow-up outreach to reduce no-shows.
• Communicate schedule changes, delays, or cancellations to patients and providers as needed.
• Document all outreach attempts and patient interactions according to organizational standards.

Provider Schedule Support:

• Monitor provider schedules throughout the day and proactively address gaps, late arrivals, or connectivity issues.
• Serve as the first point of contact for visit-related operational issues during clinic hours.

Documentation & Systems:

• Accurately document visit status, outreach attempts, and outcomes in the designated systems (e.g., EHR, scheduling platform, call system).
• Maintain up-to-date appointment notes and flags related to visit readiness or barriers.
• Adhere to HIPAA and organizational confidentiality policies at all times.

Coordination & Communication:

• Collaborate closely with providers, medical assistants, nurses, and front office staff to ensure smooth visit flow.
• Provide clear, professional communication to patients regarding visit expectations and next steps.
• Support process improvements by identifying recurring visit barriers or scheduling issues.

Required Qualifications:

• High School Diploma or GED.
• Bilingual fluency in Cantonese.
• 1-2 years of telehealth experience.
• Strong grasp of patient care procedures and medical terminology.
• Excellent interpersonal skills to effectively interact with patients and healthcare professionals.
• Strong organizational skills to manage patient records and appointment scheduling.

Preferred Qualifications:

• Proficiency in using EMR systems, experience in AdvancedMD a plus.

Benefits:

• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays.
• Professional development opportunities.
• Mission-driven work in an innovative healthcare space.