Mid Application Support Specialist

Job Family:
Business Systems Analysis

Travel Required:
Up to 10%

Clearance Required:
Ability to Obtain Public Trust

What You Will Do:

• Provide Tier II/Tier III production support for enterprise applications, including .NET systems, Appian platforms, and microservices-based architectures.
  
• Troubleshoot and resolve application defects, performance issues, and system outages.
  
• Monitor application health using logs, alerts, and dashboards to ensure system availability and stability.
  
• Perform root cause analysis and coordinate resolution with development, DevOps, and infrastructure teams.
  
• Support incident, problem, and change management processes in a structured operational environment.
  
• Assist with application deployments, releases, and validation activities.
  
• Develop and maintain technical documentation, including SOPs, runbooks, and knowledge articles.
  
• Respond to user requests and service tickets, ensuring timely resolution and clear communication.
  
• Provide functional and technical support to end users, maintaining a strong customer service orientation.
  
• Collaborate across teams to improve system reliability, automation, and operational efficiency.
  
• Continuously evaluate and adopt emerging tools, technologies, and best practices.
  

What You Will Need:

• Four (4) years of relevant application support experience.
  
• Associate's degree (AA/AS) in IT, Computer Science, or related field (or equivalent experience).
  
• Ability to work independently with minimal supervision while supporting technical objectives.
  
• Strong analytical and problem-solving skills for diagnosing application issues.
  
• Excellent written, verbal, and interpersonal communication skills.
  
• Demonstrated ability to quickly learn new technologies and tools.
  
• Strong customer service mindset and professionalism in all interactions.
  
• Experience supporting .NET-based applications.
  
• Working knowledge of Appian or similar BPM/low-code platforms.
  
• Understanding of microservices architecture and distributed systems.
  
• Experience with REST APIs, integrations, and service-based systems.
  
• Knowledge of SQL and relational databases.
  
• Familiarity with cloud environments (AWS and/or Azure).
  
• Experience with incident/service management tools (e.g., ServiceNow, Jira).
  
• US Citizens and Green Card holders only.
  
• No Visa Sponsorship available for this position.
  
• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
  

What Would Be Nice To Have:

• Experience with CI/CD pipelines and DevOps practices
  
• Familiarity with containerization technologies (Docker, Kubernetes)
  
• Exposure to application performance monitoring and reliability engineering concepts
  
• Experience supporting enterprise applications in regulated or secure environments
  
• Knowledge of automation tools and scripting for operational efficiency
  
• Prior experience in environments with complex, multi-system integrations
  

The annual salary range for this position is $65,000.00-$108,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
  
• Personal and Family Sick Time & Company Paid Holidays
  
• Parental Leave
  
• 401(k) Retirement Plan
  
• Group Term Life and Travel Assistance
  
• Voluntary Life and AD&D Insurance
  
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
  
• Transit and Parking Commuter Benefits
  
• Short-Term & Long-Term Disability
  
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
  
• Employee Referral Program
  
• Corporate Sponsored Events & Community Outreach
  
• Care.com annual membership
  
• Employee Assistance Program
  
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
  
• Position may be eligible for a discretionary variable incentive bonus
  

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or View email address on click.appcast.io. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact View email address on click.appcast.io. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.