Front Desk Supervisor - with SPOG system experience

Job Description

Job Description

We are a dynamic and growing workforce solutions partner specializing in task force assignments within the hospitality industry and beyond. We collaborate with hotels, resorts, and other businesses nationwide to deliver expert-level interim and long-term support. While much of our work involves travel-based roles, we also offer local assignments for those seeking opportunities closer to home.

Join our Task Force team and bring your experience nationwide! We're looking for passionate, adaptable individuals who are eager to grow, travel, or stay local and be part of something exciting. We cover all travel expenses for qualifying roles, so all you need to bring is your talent and a great attitude.

Job Summary:

The Front Desk Supervisor supports and oversees the daily operations of front desk activities for the Travel Task Force team, ensuring exceptional service, efficient check-in/check-out processes, and smooth coordination across field locations. This role acts as a team lead for front desk attendants and serves as a key liaison between team members and hospitality services.

Key Responsibilities:

• Supervise and assist front desk attendants in delivering courteous, professional service
• Oversee check-in/check-out procedures and ensure accurate room assignments and records
• Train new front desk staff and provide ongoing guidance to ensure adherence to service standards
• Respond to and resolve guest inquiries, complaints, and special requests in a timely manner
• Ensure front desk areas are clean, well-stocked, and properly organized at all times
• Monitor and maintain records of staff movements, team arrivals/departures, and lodging occupancy
• Coordinate closely with housekeeping, culinary, and field operations teams to align support services
• Communicate shift updates, operational issues, and guest concerns to management as needed

Qualifications:

• Must have SPOG SYSTEM experience
• Strong leadership and communication skills
• Experience in front desk, customer service, or hospitality environments
• Ability to prioritize tasks and manage shifting demands in a mobile setting
• Solid organizational and recordkeeping skills
• Professional demeanor and a proactive, problem-solving attitude
• Comfortable working flexible hours, including weekends or evenings
• Willingness to travel and adapt to various temporary work environments

Why Join Us?

• We pay for your travel
• Work in unique locations across the U.S.
• Gain diverse experience and expand your network
• Be part of a supportive, high-energy team that's as passionate as you are

If you're ready to elevate your career while exploring new places, we want to hear from you.